I have tried this on two different android devices now and the same thing happened.
I load zwift and everything other than steering pairs as it should.
I then click on steering, the zwift play controllers both appear, i select both of then them when i go back to the pairing screen the tile is still orange and only one has the green dot next to it.
go back in to the pairing tile, unselect them, they both disappear, then reappear, select them both and the same happens. The blue Z logo on the device is solid blue (not flashing) so the controllers look like they are paired but they do not work.
when i load the game it says steering is on but the controllers don’t do anything.
Video of the pairing issue here:
it has happened on two different devices so don’t think it is my android device that is the issue.
I have failed to make these work with v1.0.0 firmware on an Android Google Pixel 4 phone (that works with everything else Bluetooth). Same experience as you. I tried with my wifes Samsung S20 and they did pair, but then disconnected again within a minute. Totally unusable as-is, and unless the v1.1.0 firmware improves things drastically they will be returned as not fit for purpose (unfortunately).
I got the same connetion problems and while waiting for connecting game crashed 4-5 times on Galaxy Tab S8 Ultra 5G
I switched to phone, Galaxy S23 Ultra 5G, game crashed 2 times and third time it worked. I did a 50min activity with no issue.
Hope Zwift is working on this.
Tried them second time, on android tablet and phone:
issues while establishing connection, some times it worked pairing them separately
crashes while establishing connection, application just closes when second controller connects
after establishing connection and starting game, application crashes after a while. On tablet I had 5 crashes during 1 hour, on phone application crashed 1 time during 1 hour. Starting after crash, zwift continued previous activity.
I will not use them again unless a software update or firmware update.
They show up on pairing but when you connect to them and go back to pairing screen the icon remains orange and says connecting.
If you go back in and try again the program terminates completely.
Tried again and despite them saying connecting i went to Repack Rush and for 5 seconds i had steering, then the steering on icon disappeared.
Went into pairing screen and unpaired and tried to repair at which point the program terminated.
I found it easier to connect on Android if you first connect the right controller and close. Then go in again and connect the left controller. Close and wait a second for it to turn blue.
It seems the order right-left is important right now…
Thank you for linking the other thread, @Chris_Holton. Indeed, the crash that occurs on Android when paired to Zwift Play will be fixed in the next Zwift version.
Based on your screenshot, you may also be running into an unrelated issue where a Play controller (in your case, the righthand controller) is not fully connected. If you fully power down the controller, then power it back on to pair, it should pair fully and show the correct battery level.
What about ATV, last 2 rides zwift play crashed after about 10 minutes. Connecting through companion app. Would reconnect to power but no erg mode. HR and zwift play would not reconnect. Had to restart Zwift and pair through Apple TV directly and could not then use Zwift play.