Bugs and Support

Hello everyone, I wanted to make a post to clarify the different types of connection errors you may see on your screen. Here are the main four, their causes, and their solutions: Cause: “Connection Disconnected” …

Background There have been a myriad of posts over the years asking for help with getting a bicycle’s rear derailleur to index and shift correctly when installed on a direct drive trainer. The conventional wisdom is …

Guidelines for Seeking Support on the Forum Note: forum participants are volunteers, the vast majority being non-Zwift staff - we’re just Zwifters like you! If you’re having trouble with Zwift - things like the game is…

Windows PC ANT+ issue solutions With credit to Dave of ZPCMR who doesn’t appear active on the forum anymore, if you’re having issues with an ANT+ stick on a Windows PC, here are a couple of methods for reinstalling the …

Title firmly tongue in cheek but with a grain of truth. Me, I’m the dummy. Don’t be like me. I see SO MANY posts describing an inability for Zwift to see a trainer or control it correctly. Well, yesterday, it happened …

How Does Zwift Determine My Speed? For Wheel-on Classic Trainers: Zwift takes the wheel speed broadcast by your speed sensor and the power curve (see example below) of the trainer you select on the Pairing Screen and c…

Are you having trouble getting up and running (or riding) in Zwift? Our troubleshooting guide will walk you through your setup and connect your gear to Zwift. Our Troubleshooting Guide for Cycling and Troubleshooting …

Ever wish you had a keyboard for your AppleTV so typing in your username and password wasn’t so annoying? The Apple TV Remote app connects your AppleTV remote to your iPhone, iPad, or iPod Touch so you can use its keybo…

Hi, welcome to Zwift forums! Are you a new member? Are you having trouble connecting your trainer to Zwift? Have you connected by something isn’t working right? We have a useful how-to article that talks about many of c…

I have been using Zwift for about a month. I use Garmin footpod. Have not had any issues until tonight I logged in for a run and it appears to be loading. However, then it pops up “zwift app quit unexpectedly”. Tried se…

In case you need additional help outside of the forums, you can always contact our support team directly at this link: Contact Us - Official Zwift Support | Zwift. We’ll assist you as soon as possible. :ride_on: