Can’t login to zwift app on my ipad.
Keeps telling me password or email incorrect.
It works fine on my laptop where I can login.
Today I also changed my email and password but they work fine on my Mac laptop and I can log into both zwift account and zwift app on Mac laptop.
Please help as I want to take ipad to the gym to use run facility.
Ps font size for login on app also looks huge! Not sure it latter is a bug or not too.
Thank-you.
Hey T Rina, we are aware that this is an issue and our internal teams have been on the case. Just to make sure, you’re not using tab to switch between username and password right? That creates an extra space in your password box which would render your password invalid.
Edit: @T_rina-Jane can you send in a support conversation detailing your login trouble and let us know when as well? This will help us with our investigation. Thank you!
Hi thanks for response.
Can you confirm what you mean by ‘tap to switxh’? I assume you mean using tab key rather than highlight to enter? If so then no I am not using tap to switch.
I’ll send details now to link you requested.
T Rina
I have the exact same problem. Can’t login using the zwift app for iPad, says my username/password combo doesn’t work. Everything works fine on my laptop.
Any fix for this?
Looking into this! Mathew were you able to uninstall then reinstall your Zwift app on iPad? Were you able to try this as well @Hunter_Miller
I had the same problem. There was an unintentional space left at the end of my email address and it was not visible. Position the cursor at the end of the address and cancel it.
I found nothin to did worked. Eventually zwift tea, took my username and password, reset it and tested it centrally, then it worked after that. Good luck.
This worked for me, wow, I thought I was losing my mind.
Hi guys. Whats the fix for this if there is no space in your user or password? Thanks!
Hi Victor, I was using the tab button and it wasnt working logging in (didnt think tab would be an issue). Closed the app, used the touch screen features and logged straight in. Hope it worked for you.
Vincent - Exact same issue just now on my iPad Pro. Fortunately found this thread and was able to login when not using the TAB key and clicking into the field. Spent over .5 hour troubleshooting. Is this still an open issue from Dec 2018? Did not get a reset password from the iPad, reset password on Win 10 Web Browser while logged in. All super frustrating.
I’m having the same issue. I can login via Macbook Pro just fine but the App on my iPad does not recognize my password. Reinstalling the app doesn’t help.
I have this issue as well. Laptop works, iPad doesn’t. This is since a couple of days and seems to be related to latest software update.
Funny is, that everything works in the morning when there is less load on Zwift. In the afternoon the login doesn’t work anymore. Sometimes I get a message which is: You’re logged in. But there are no roads to ride.
It could also be that Zwift can’t handle the load. Since Corona I saw days with 25.000 people riding and there was traffic like on a high way during rush hour.
My guess it’s an issue with your ISP (German Telekom): Problem with login to Zwift via German Telekom
Thanks Paul. This Telekom Thread is really helpful. It could be very likely that due to Corona internet traffic there are issues in DNS or Routing of involved ISPs like Telekom and AWS or in general between EU and US. I well reply here as soon as there is a solution in place. For now I don’t see that the issue is at Zwift.
Same problem. Can’t log in on iPad. Really poor. Is there a fix for this?
I have the same issue on an 11 inch iPad Pro (2020). Charging my credit card for my Zwift account did work! Very poor.
Who’s going to fix?
I am having the same issue with my Ipad Pro. Login from Malaysia. Anyone can help to advise please.
Make sure there are no extra spaces in the user name or password (don’t use Tab to go from user name to password).
