Tried that Paul. Still not working. Wonder if it is a network issue?
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Could be on your end Zwift is reporting no issues: https://status.zwift.com/
Try restarting your modem, router and Zwift device.
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I have the same issue. First time user and I can’t login to the app with the password I just created and used flawlessly on the website. I’ve tried everything suggested in this thread, short of restarting my modem and router which, honestly, if that’s the solution, then I’m done with Zwift before I even start. There are other apps out there.
Infuriating!
How do I make the app ask for username/password? I would try the items here, but my app goes straight in, never asking me to input a name or password. Then just say Whoa…
Oops, I’m sorry. You have to do that really intuitive thing called Change User…since, of course, I’m not actually changing user…
Had same issue — FIXED by not using TAB to move between fields on iPad (I was using keyboard to login and hitting TAB to move between email address and password field). Once I used touchscreen to select the password field after typing email, then typing in password it worked just fine. Was driving me crazy for several weeks.
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I just started having this problem. Using the touchscreen doesn’t help. Also, I can’t see the characters I’m typing until I change fields.
Same problem. Super frustrating and haven’t been able to get it to work on iPad Pro after spending 30 minutes resetting and not tabbing.
Got mine to work by reinstalling app and going through the forgot password routine, then just need to update password on any other devices
Any solution yet?
I am running into this exact issue right now.This is really poor. Surely they can strip out extra whitespace (tab/spaces) at the beginning and end of their username and password. this should be a minor fix really and here we are stuck with same issue after 2 years of this being reported.
Thank u James, It was driving me Crazy aswell a few days… Now it works- without using keyboard
I’m not sure if this is the actual cause, or whether I just got lucky but maybe it’ll help someone.
I’ve just signed up for a free trial, created an account, logged into the website, all good. Try to log into the iPad app, same problem as everyone above. My password was fairly complex (generated by a password manager). So I tried changing it, logging out, logging in, again all good on the PC, but no luck on the app.
I then noticed that on the change password screen it didn’t mention anything about using symbols in the password. It also said 8 characters. I made a short 8 character password, no symbols. Hey presto, I can now log in to the iPad app.
I wonder if what the website see’s as a valid password is different to the iPad app? or maybe it was just third time lucky. Who knows, but might be worth a try if you’re struggling 
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Exactly the same problem here. Zwift needs to allow symbols in passwords. Or make it clear that they are not acceptable, which is not a secure solution.
AB
iPad Pro with latest updates, fresh app download. Can’t log in with app, can log into the website. It reports “invalid email” but it is quite valid. I’m not using the bleepin’ tab. Killed app and reloaded, still the same. I go to reset my password via the app and it asks “do you want to reset the password for j?”. Just giving the first letter of my email address. Something is not right in here code monkeys!!
It may be that if you have a bad/old credit card on file it does this. I created a new account using a different email address and it works. My other account was still in a trial mode but I had not used it in a while.
So maybe check that if someone logs into the app on ipadOS and their credit card info isn’t good to go then give that error instead of saying their email address is invalid. I used the same password. My old email address has a dot in the name, but otherwise is similar. My bet is it is the credit card and an old trial mode.
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bump-ive tried it all and nothing works on the ipad pro-ipad mini and iphone are fine and desktop is all good
From another post on this:
I’m trying to cut & paste my password from my password manager and it’s not letting me log in. You need integration with password managers. I was gonna try this for the first time but if you can’t make the experience smooth, I’m gonna skip it and go back to Rouvy which worked great on ipads.