Login Trouble - iPad Pro 12.1

Bugs and Support
#1

I’m having trouble logging into the Zwift app on my iPad Pro… it gives an error message of “Opps. Wrong email/password. Lets try this again”

I can log into my account on the web, iPhone and even AppleTV just fine so I have access to my account. I’ve read the forums, cleared the iOS cache, uninstalled the app on my iPad and insured keychain doesn’t have the account info and restarted my iPad… nothing works.

I don’t have this issue using the companion app on the same iPad Pro 12.1… not sure if that’s helpful. I’m able to login just fine.

Also, I attempted to setup a ‘New User’ account on the iPad Pro using a different email account I have and got an error message that stated the ‘email account was not valid’ -perhaps there’s something wrong with the apps ability to read the email account info?

Let me know if this gets resolved… would love to use it on my iPad Pro, thanks.

#2

Hey Ray, we’re investigating this issue on our side. I’ll update you as soon as possible!

1 Like
#3

Hey Vincent, thanks again for the quick reply and release of the update for iPad 1.0.31648… looks like I’m back in! Much obliged.

#4

I’ve got the same issue on the new iPad Pro. How did you solve it? Additionally when you hit the forgotten password button it does not send out the emails

#5

What was the resolution? I’m having the same issue.

#6

I’m not the six fingered man you’re looking for…

I went into the App Store and downloaded/updated to the latest version 1.0.31651… the login window works now.

-R

#7

Last update to version 1.0.31651 seem to resolve the issue.

-R

#8

I had the latest iPad and could not log in. Turned out there was a space after my email. No idea why the app did not scrub that. My company builds apps, and this is username/password 101. Come on guys, this took my 45 minutes of my life to figure out. I’d like that 45 minutes back.

#9

Hi Kaj - i had the same problem (could not log in on new iPad Pro) and your post solved my problem. Thank you for posting your solution.
t’s hard to believe it’s now 4 months later and the problem is still not solved. I’m on version 1.0.34056.

Paul

#10

I’m having the same login issues with my new iPad Pro. Does anyone have any updates on how to fix logging in? I don’t have a space after my email. Come on Zwift!!
FYI - I have the latest 12.4.1 iOS

#11

I am having this problem…and it’s a year after the first post. Ipad Pro.

  • app does not send out reset password link
  • if I change the password in the zwift.com panel, I still can’t log into the app
  • if I change the password via the zwift.com login page, I get the email, reset my mail - and still can’t log into the app.

I can however create a new user with a different email in the app. But that’s not what I want…

#12

I was having the same issue with Zwift app not accepting my login on 12.1 iPad. I updated iOS software, deleted Zwift app and reinstalled. Still no luck. So I downloaded the Zwift companion app and it let me Login in. Then I was able to login to the Zwift app. Not sure why but this worked and I am still waiting on Zwift email support so give it a try.

J

#13

*I’ve just moved to using Zwift on an iPad Pro (2020 2nd gen, with 200GB of free space, operating iPadOS 14.3). After downloading the Zwift on App Store `9v 1.0.59353) it hangs right at the beginning ‘Welcome to Zwift’ screen and does not progress any further. My internet access is fine. I’ve tried removing and reinstalling, and have allowed access in settings. Has anyone experienced this/have any suggestions?