I am having a problem starting my very first Zwift session. I have been a “Zwifter” now for nearly two days but have not been able to use Zwift yet!
The problem I have is that I can’t login to the Zwift app on any of 3 apple devices (iPhone 7plus, iPhone 8, iPad Pro Gen3). All have the latest apple software updates.
I have tried deleting the app and re-installing. I have deleted the cache. I have made sure there is no space at the end of the email address and password. I am not using the TAB key to move between the two.
I have tried on Wi-fi and also over mobile data.
My husband has tried to create himself an account through the app but that does not recognise his email address as being valid (could be the same problem?).
I can log in on the website on my Mac (which is how I created my account).
I can log into the companion app on each of the 3 apple devices listed above.
I have tried through the ambassador chats twice and they have tried to help but have been unsuccessful.
I have made an email request at 10:14 this morning but have still heard nothing back nearly 9.5 hours later (is that normal?).
My free premium account 1 month trial is counting down and I can’t even get into the app!!!
I have the latest version of the app and iOS software.
Any help would be greatly appreciated before I walk away from Zwift forever. This is not the happy, healthy experience that all of the adverts promise!