One year later, problem is back. Issues with login in Zwift yesterday and today. Started at around 5pm GMT+1 and resolved at around 7pm. Please fix it… thanks
I can confirm this issue, I am a Telekom customer too. I cannot login neither with ATV App nor with the MacOS application. For me the problem persists since today 17:00pm german time.
+1 for that. No major issues with the internet. Only login to Zwift is not possible. Login via VPN works.
Bandwidth is totally fine. Typing this while streaming 4K content
The problem can be narrowed down to Telekom and 1&1 (reseller of Telekom). Vodafone customers tell us at the same time they have no issue.
Also login via Telekom cellular infrastructure shows no problem.
Some additional information: If I use the WLAN hotspot of my smartphone (I got a mobile phone contract of the german Telekom too) to access Zwift everything works fine. My fixed-line internet router does not use the official Telekom DNS server, that why I can rule out a Telekom DNS issue.
Germany is currently in the middle of a major internet outage
My internet connection works without any issues at the moment, but I cannot login Zwift, that’s the only issue. Maybe the ISP routing of mobile and fixed-line traffic is different.
If I try to connect 52.222.158.71 (one of the Zwift IPs) via webbrowser I get:
403 ERROR
The request could not be satisfied.
Bad request. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront) Request ID: 9YkxhG3wof2c-[…]
Do not get me wrong, but I hope it’s not a deliberate blocking of traffic from germany, because of the high volume traffic these days.
Hi,
i also can confirm this issue, I am a Telekom customer too. I cannot login neither with ATV App or the PC. For me the problem persists yesterday and today from about 17:00pm german time.
If I use the WLAN hotspot of my smartphone (I got a mobile phone contract of the german Telekom too) to access Zwift, everything works fine.
Normal Internet using on Apple TV an PC works fine. Only to connect to zwift has a problem.
I have seen some issues at the exact same times as our Zwift login problems from the Twitch platform. Just checked it out and yep, exactly same behavior. When I use Telekom DSL to login to Twitch I get timeouts, when I use cellular, responses are immediately there.
I have seen that you use Redhat SSO (Keycloak). Not sure what Twitch uses, but this could narrow it down it they also do SSO via RH SSO.