Zwift Play Controller connection issues

Hello @Doug_Keim5246 and @Nicholas_Sparrow , thank you for reaching out. We’re still investigating this issue at HQ.

Doug, your experience sounds a bit different from the issue that S6 Lite users are experiencing, but I have escalated your account to our engineers and we’ll take a look into those disconnections to confirm whether this is the same issue. If this is an issue with the ZC bridge failing, you would notice all devices disconnecting simultaneously.

Nicholas, after analyzing your recent disconnections, I can confirm that you’re experiencing a different known issue that we’re still working on, detailed in this forum thread. Your Play are disconnecting and reconnecting rapidly, which is happening to some Zwifters pairing over native bluetooth. You should now be able to turn them on together and pair them without leaving them plugged in, but the current workaround for the disconnection is to pair the Play controllers through the Zwift Companion bridge