540+ posts in a week, most of which are from confused subscribers who haven’t been able or willing to keep up with the various updates from Zwift HQ. And they’re still coming in. There should be a single sticky post explaining what happened, what’s changed/fixed and what’s still being worked on.
I’m not affected personally but this has been a shambles.
After changing email preferences to allow ZA notifications I reattempted the baseline ride on Friday (full ride plus extra warmdown, 30k). I have not received the email after 60 hours.
please advise
Completely agree - poor communication, problem resolution, confusion, etc. In reality, first world problem that really doesn’t have much impact on most athletes, but pretty surprising for a large paid-subscriber service in 2022…
I think they intended to do this, and I think they thought they knew what the problem was and how they were going to fix. However, evidently not,
It’s very on brand zwift…
This is not user error, or due the amount of devices they have to support etc… this is all server side errors that should have been tested, retested and tested again before launch.
Once into a known issue, the comms is poor and not clear.
Your right it is very first world problems, but on the flip side there is nothing wrong with expecting companies to deliver what they said they were going to, its part of the paid for service.
3 days now and no email or communication from Zwift.
Based on the linked known issue site, no email communication is not on the known issues list, so who knows what is going…
True…as a new member I honestly didn’t realize how big they are. I guess I’d be a little more understanding of these rookie issues if it was a small startup being run out of someones basement, but a company with 700 employees and a billion+ $$ valuation seems pretty nuts in 2022
4 days since my baseline ride, and 5 days since I received my smart trainer and began Zwift. I’ve still only received the blank email. Everyone else is on workout 3 and I didn’t even start 1 if I’m not actually going to get any results from it. Decided to do the FTP training plan instead.
People joining ZA by their category and ending up riding in a foreign language. Why is the language setting not global?
I’m doing the FTP plan and the first workout I do says “welcome to the final workout of the week”. And every single workout for all 6 weeks can be completed by next Thursday.
Companion app showing no power up available when there should be.
Not a great impression to find this many bugs on my free trial. Especially when I read in this thread that it’s a recurring theme with Zwift. $19 a month to put me on a server with 6000 other riders and some poorly executed workout plans seems steep.
More great points as I forgot these happened to me. I joined in French (Ha!) and threw a mini-fit as I ended it and waited until the next hour to do the right course.
What really got me was the 2nd ride when the prompts were celebrating the 2min work periods that were actually 2:30 long…so when in the midst of pain, the celebratory/motivational thoughts were off by 30 secs…
Probably some tough meetings going on in the office today as I too haven’t had a good first impression.
It doesn’t help that endless threads have been merged into this one but with none of them updated about where the answer can be found in this thread. If I was a new subscriber, I’d have cancelled immediately.
Ok so here is my experience with ZA so far.
First Baseline Ride.
I was in the infamous first group workout, Monday 6pm CEST. Banding and all the issues. Blank E-Mail. I got my proper numbers on Wednesday morning. It was suggested on the forums by an official to redo the baseline ride for proper numbers. Ok well then. I still got Wednesday and Friday for training anyway.
Second Baseline Ride
I signed up and was 3min prior in the pit spinning away. When the event started I noticed I haven’t got any on-screen notifications. Well maybe a UI glitch? I then realized I am the only one not having the Workout-Icon in the nearby Zwifter list on the right. I was already concerned. I did all my segments which were recorded properly, but I never had the finishing arch. I even rode until 27km to be sure. Left the ride and even after hours this ride was never recorded as a group workout, thus it never counted towards ZA.
FTP Test
So, Friday I didn’t want to take any risks and did the regular FTP test (long version) to have second measurement. Everything went according to plan.
Now I see, I can’t do Workout 1 anymore. I cant select it in the workout tab, neither are there group workouts. Although, I try to avoid them now. I guess my ZA is done here?
TBH this has been a very disappointing experience altogether. I am working in IT myself and I know things can sometimes be tougher to make happen then the average user can imagine. But this is just very very poor quality control. It feels like nothing has been tested and no backup plans have been made.
P.S: I am on AppleTV
You mean that you can’t find the answers to your questions in over 550 posts? Come on now. 
They got rid of the staff who’ve been behind ZA for all the previous editions or moved them elsewhere. In doing so it seems they ripped out the heart of the programme… 
Ouch. Perhaps to be expected then.
Anything will struggle when you kill the knowledge base. I’m sure they’ve lost a lot of knowledge and talent this year.
Your second baseline test experience was the same thing that happened to me today, I didn’t realize I had no UI or anything until I finished and discussed it with the Mrs. There’s definitely an issue somewhere.
You may be facing this bug
you seem to be more knowledgeable about the ongoings at zwift hq, but do you have source for that claim. I would be really curious.
They laid off loads of staff in May, it wasn’t a secret.
Same, I completed the baseline ride on Saturday 17th Sept, it is marked as completed in the companion app showing my times for the short/medium/long…but still no email, so no phenotype etc. Is a bit frustrating, unsure if to carry on just waiting for the email…
Something isn’t right, the finishing arch should have occurred after the climb when riding down the volcano, not before it when still riding up. That is strange.