You may remember that some months ago, we rolled out a new process to help capture your reports of riders you thought were disruptive to the overall race experience.
Right off the bat, I’d like to say that we have a new form for to be used for these reports, and you can find it at this link.
Please, use this form from here on out. If you submit to the old form, your report will go unseen.
After long deliberation and combing through reports, we’ve made some changes; the above form is one of them. The bulk of the change we’ve made, however, is internal. Specifically we want to do our best to ensure it doesn’t seem that your reports go into a black box which is then tossed into a deep hole out back, never to be thought of again.
What you’ll notice on your end is that the form still only covers ZwiftPower reports, and is slightly more litigious than it was previously.
If you’ve seen someone you believe is suspect and that person doesn’t have a ZwiftPower account, please feel free to report them to us either via the function in the Zwift Companion app, or by writing us an email through our support channel with as much information as possible. If your account is currently suspended on ZwiftPower and you are awaiting resolution, please write to us at firstname.lastname@example.org.
Please note: This process is still being improved upon.
If you have feedback on how you feel this experience can be better, please leave it here in this post.
We are committed to keeping racing as fair as we can within the current infrastructure of Zwift, ZwiftPower and beyond, and this is one more step in that direction.