I’m the guinea pig that rode it again, twice now… same result…
Oh you’d like proof… i recorded the last 4km
Cant post links in this Forum add http:// to this youtu.be/02D6MUjpWHg
Rode additional km went up the Zwift KOM to make sure… still no badge…
Strava says ive completed this twice …
Zwift support referred me to how to save a ride…
Last one of the badges to collect… ummm Please admit the glitch!
Voted up. You would think that the least Zwift HQ can do is acknowledge the problem. Certainly that wouldn’t fall under “Technical Limitations”
no bueno again today 68 miles. And i know there is no 10 mile lead in. Will submit ticket. Reviewed strava and that looks fine. I’ll report back This is ridiculous.
May require it to screen record the entire ride! Even then Zwift will likely try to blame it on user error 
Pretending it’s user error when its clearly wide spread is pretty frustrating…
Better PR would be to say " Hey we acknowledge there’s an issue and we are investigating, please bear with us when we try to work out how to fix this"
We’d probably all be happy with that, instead they have a growing bunch of hunger flat bike riders being told to learn how to save a file.
Is anyone from Zwift HQ able to reply to this???
After providing Zwift support everything they requested (ie log files, .fit file, etc), I received the stock standard reply they give everyone…Completely unwhelming and unsatisfactory. Rather than actually analyse the issue, it appears they just copied and pasted the boilerplate reply and then moved onto the next email - a terrible customer experience.
Hi Courtenay,
Thanks for reaching out to us!
I’m sorry to hear that you aren’t seeing the badge that you were expecting, but I’m happy to provide more information.
Many of the courses in Zwift have lead-ins that aren’t part of the main route, and this portion doesn’t count toward the badge achievement. To earn a particular route badge, you’ll have to complete the lead-in to get to the route and then ride the full distance on the route.
While I’d like to credit your account for the missing progress, I won’t be able to do so due to technical limitations. I know this isn’t what you were hoping to hear, and understand the frustration.
To prevent this in the future, you can see which routes have lead-ins by selecting ‘Routes’ from the ‘World Choice’ screen in the Zwift app. Next, select a particular route, and you’ll see the path quickly traced out on the map. The lead-in portion will be traced in blue, while the portion of the route that counts toward the badge will appear in white. For some routes, the badge distance goes back over the lead-in, and the blue line will be traced back over in white, so watch closely. If you’d like to see the animation again, just click the route name a second time.
Once you’re in a ride, keep an eye on the mini-map and you’ll see a colored arch that marks the start of the route. Pass through this arch a second time and you’ve completed one lap. It’s important to note that this needs to be done without any manual turn selections, so ignore any prompts to turn and stay on the main route. When you’ve earned the route badge, you should see an on-screen notification pop up, so don’t stop riding until you see that!
When you’ve finished riding, you’ll want to make sure to save and exit Zwift properly so that your progress isn’t lost.
To do that:
1. Select ‘Menu’ from the lower-left corner of your screen.
2. Select ‘End Ride’ on the next screen.
3. Finally, choose ‘Save & Exit.’ If you don’t save your ride, your progress will be lost.
Please let us know if you have any other questions or concerns, as we’re happy to help in any way we can!Ride On.
MEMBER EXPERIENCE TEAM AGENT at Zwift, Inc.
To anyone emailing Zwift support on this:
Way back in this thread, Flint from Zwift asked for the following: " make explicit mention of the ticket number ZBRI-662 as well as a link to this forum thread so we can quickly find the conversations."
See Four Horseman route completed but not badge not earned? - #39 by xflintx
hi @Steve_Hammatt
Yup did exactly what the email from @xflintx asked for (ie log files, quoting the ticket number, etc) and i still got the boilerplate reply - terrible communications and a shocking customer experience.
I do sympathise and agree. Presumably the boilerplate response is automated, but it’s really not helpful. Zwift should know this is a bug and have the capability to at least look out for phrases such as “Four Horsemen” and not send that boilerplate in those cases.
Today I rode the Big Loop. Again no finish after 42.6km, no route complete banner, message or anything. And obviously no badge. Again very frustating. Is there anything we can do to have Zwift listening to our experiences?
Hi @Corjan_TheBoss
It appears the issues are definitely with the “Four Horsemen” and “Uber Pretzel” routes.
Based on your experience, the badge issue might extend to the big loop too.
So far, Zwift’s response has been underwhelming with no acceptable solution proposed.
Big Loop is 42.4km with a 0.5km lead-in. If you stopped after 42.6km then I’m afraid you didn’t ride far enough. Downtown Watopia has the start/finish arch. Did you go through that at the end?
Just completed four horseman 1hour ago, spend 5hours to complete this route to unlock last badge of watopia,. Carry all the expectation to cross over the banner but nothing happens. Ride few more kilometres to make sure I didn’t miss any route; Google on zwifthack to make sure start point and end point position was right…spend 30min read this thread and email the fit file to zwift.
If Zwift can correct their error and unlock my badge base on my fit file ,I let this pass. Else I may consider stop subscription.
本日、ホースマンルート完走しましたがバッジは獲得なし。簡単にやり直しできるコースでもないので非常に怒りを覚えます。走る身にもなって対応してほしい！ふざけ過ぎている！
Same problem here - the first time it’s happened in over 100 badges. The annoyance was lessened slightly as I was expecting it to happen having read this thread whilst riding…
Did the four Horseman today also…same problem no badge and no notification that the route is completed. Did a total of 90.4km and 2120 heightmeters. Very sad after couple of hours riding 
. Also contacted the support of Zwift but no reaction yet. I started and ended in bow in downtown.
Zwift is ■■■■
Same here. I finished today Four Hoursemen, completed the lead in, the whole route and about 5 extra kilometers since I didn’t see the “complete route” notification. The badge wasn’t there. I just sent an email with the instructions and now I’m waiting response…
@Corjan_TheBoss you received the Big Loop badge on 7th August already - you dont get them twice 