Foru Horsemen Badge not recognized

Hi there,
I’m from Italy. First time I write here and I’m really disappointed because today I’ve made Four Horsemen course, which is a really demanding one, but in the end… Zwift hasn’ recognized me the route badge.

I’ve completed the route finishing at the Downtown arrival.
Along the way I haven’t taken any shortcut, nor direction changes… the only thing is I’ve stopped for like 20 minutes after Alpe du Zwift descent and my heart-rate sensor wasn’t working today (but this shouldn’t be related to route problems).

What can I do? Do I have to make it again to get the badge?
Any ideas?

Thanks in advance.

Please read this thread: Four Horseman route completed but not badge not earned? - #141 by exedanni

Hi, same here. Been tracking this problems 2weeks ago. There is nothing you can do but Zwift. Sadly seem like they don’t give a damn about to rewards us the badge nor fix the problem.

Closing this thread to keep the focus on the main one I posted earlier.

Ride On!