Correct, I was jumping to conclusions too soon. But still, no route complete message after I finished the route.
I read my Zwift log files and saw a few occassions of ‘route has changed’ lines. I think that’s a lead to our issues although I can’t figure out why Zwift thinks I changed the route if I am just riding the normal route without any direction changes
Of course it could be a Zwift glitch, but are you certain you didn’t change routes inadvertently–maybe a sweat drop fell on your ZC phone screen and activated a button (other threads in the forums complain of this happening and causing an unexpected U-turn, for example), or maybe you accidentally hit the turn-arrow key when you meant to say “Ride On!” ? Again, not trying to blame you, and it may really be a Zwift glitch, but weird things do happen.
If anything this just highlights how ridiculous the entire ‘touch anything and you’re screwed’ concept is.
No, “Route changed” is usual message even when you following the route.
If someone can share his/her log file, I will be very grateful.
I’ve parced my log file and I have a hypothesis regarding this issue, but I need a couple of another log files for Uber Pretzel/Four Horseman to confirm it.
Thanks!
@Dave_ZPCMR Actually so true–the longer and more grueling the route, the less I want to be anywhere near ZC or any remote control through which I could somehow sabotage the venture 
There should be a padlock button somewhere that you need to click to lock/unlock the preselected route you’re on. When locked, other similar inputs (like drone cam) wouldn’t have an effect. It’s got to be possible, because on events you are taken on a locked route.
While not ideal since you shouldn’t have to use a “work around” for the longer routes you can always set a meetup since it locks the route in and you can’t do manual turns until it’s over.
Can confirm doing a meetup for the “Four Horseman” will still not trigger the badge. Sweat all over the keyboard as much as you like 
As the original poster of this thread I feel your pain. Unfortunately Zwift appear to have no ability or itnerest in resolving this one. Other then give us lame pointers like “make sure the file is saved”, “there is something called a lead-in” - seriously their form email reply is quite infuriating. I wish you luck in getting a satisfactory outcome, but from experience you will be sorely disappointed.
pretty outrageous that it’s taking them this long to fix the problem. and i don’t mean retroactively awarding badges to those who completed it previously but the fact that there are people completing the route TODAY and STILL aren’t getting it. outrageous
Same for me on 5th September, completed 4 Horsemen, and went up Zwift KOM afterwards to be sure, no badge or XP. Raised a ticket but no response. Just followed the instruction above from Flint.
hi @Martin_Telford_ARCC
I hope you get a better response then the rest of us - that “form letter” reply is getting pretty old!
Their lack of quality response and solution is disappointing from a customer experience perspective.
Just got a reply directing me to the FAQ’s so guessing not. Think I’ll wait for confirmation of fix before attempting any more of the big routes. Pain in the ass, literally!
So far we have been able to work out the following longer routes have had problems (ie no badge awarded) in the past week or so (at least since the 4/9):
As for getting help from @Ride_Cyclery , I am yet to hear from any paying customer who has had a satisfactory outcome to this now, rather well known bug! I am happy to be corrected on this.
Received the same answer of Zwift support this morning 
…not very happy with the service. Will keep an eye on this topic.
Have had it happen to me on The Uber Pretzel and Four Horsemen rides in the last week 
Hi Zwift, any update on this? I emailed in my logs to the Zwift support email address and referenced the problem ticket you mentioned, but only received the standard response about how to do common tasks in Zwift.
Hi @exedanni
I provided everything that was requested (and more), however all I received was the standard boilerplate response…it appears they didn’t bother analysing the log file I gave them (it was 11 Meg), but rather just replied with the standard boilerplate reply and moved onto the next email.
Very disappointed outcome and a terrible customer experience.
Same issue for me. September 4th I completed the Uber Pretzel. sent the details to Zwift support, no help. They argued they can’t grant the badge. Requested this to be escalated as it was an issue for others already. Nothing. There was a small update on Saturday but still haven’t heard anything from their support. Really annoyed as I mainly have the really long badges remaining.