A little more context please:
- Does the map appear at some point during a ride?
- Does this happen every single ride, or does it work sometimes?
- Do you have other weirdness during a ride, such as other avatars appearing out of nowhere, or other avatars right next to you vanishing?
I’m asking because I’m looking at several of your partial log files on our server. What I’m noticing is that a good half of them indicate network errors. That could mean WiFi dropouts at your house, or interruptions upstream with your ISP.
Reliable WiFi is critical for Zwift Companion app to communicate with the computer running the game app.
You can check this for yourself by locating your log files and uploading them one at a time to zwiftalizer.com. Here’s how to locate your log files.
Here are some measures you can take to improve WiFi performance. If you’re a tech savvy type, I’d recommend logging into to your router to change what channel your WiFi signal broadcasts on.