I did notice that when you select the Platzerwasel route from the main screen, the little animated popup route tracker window, seems to go around the loop once and then again about 3/4 of the way around it again and then ends. Is that the way it’s supposed to be?
I rode my first portal the other day and was also left puzzled. My experience the same as yours. I now suspect there’s an issue affecting some rides (or riders?) in the Portals? I’ll duplicate a post I made in the 1.45 thread, where I saw this thread linked, as it may be more relevant here:
The absence of a retroactive Achievement Badge following the arrival of 1.45 seems to confirm my climb effort ‘never happened’, which of course is disappointing. I’m anticipating you also have not been retroactively granted the Achievement Badge after updating to 1.45?
Same happened to me today using a macbook. I selected the climb portal route on the main screen at the top of the climb and on completion there was no stats, I didn’t feature on the leaderboard. Very frustrating seeing as though I had PB’d and it didn’t register but was available on strava.
I’ve ‘completed’ the climb portal twice now (latest one today on Cote de Pike). Each time going right through to the route completion but no stats or badge. Has anyone worked out what’s going on or how it’s fixed? I’m reluctant to bother with the portal again.
I did it last night and had the same (AppleTV, coming from Volcano and climb selected from Home Screen).
First time up there was no data shown under the top banner (remaining distance/elevation or eta - which was kinda nice since it’s redundant info and the eta isn’t that accurate) and no climb stats at the top or time on the leaderboard. Went down, u-turned and went back up. Second time up I didn’t get any powerups/bonus XP going through the arches (except for the finishing one) and my first climb wasn’t listed on the leaderboard but everything else worked properly. Interestingly it did show my PR times from the first time up.
I’m going to assume only the 2nd one counted towards the cumulative badge but who knows.
Contact Zwift support. Go through the chatbot and if you keep telling it that the suggested articles don’t answer your query, then eventually it’ll give you a form that you can fill in to go to support.
Thank you for raising this issue. I’ve escalated it at HQ for further investigation. If you’ve been affected by this, please don’t hesitate to reach out to Support. We’ll be happy to grab session logs and investigate for a root cause as this doesn’t seem to be occurring for all Zwifters riding climb portal activities.
How do you know when you’re done with the climb portal route? Is it when you exit the portal, or after the unspecified number of miles/kilometers past that when the progress bar finally hits the checkered flag? Some information would be nice. Also, I don’t feel like doing 6 laps of the Volcano Circuit after spending an hour on a climb, just to make sure I get credit for finishing. Not going to bother contacting support as I don’t feel like talking to a chatbot, just wondering if anyone here had an answer, because I’ve searched and found nothing.
I have all the climbing portal badges. It’s a real pain to tell you the truth. I did NOT stop at the top of each climb, but continued until the status bar indicated ‘completed’. I can’t understand why the code monkeys at Zwift can’t fix this issue. It’s really confusing and completely unnecessary to complete 2 laps of the Volcano circuit. Think of the extra kilomrtres as a warm down.
I’ve also been going until the status bar indicated completion as well. Agree that it would be nice if this was more clear. Sometimes the extra distance is nice, unless I really have something else I need to be doing, in which case it would be nice to know if I can just stop and still get credit for the climb. Anyway, thanks for the info.