Just rode stage 6 of Tour de Zwift.
I always use the companion app.
Stopped and saved the activity from the companion app. Pressed the “Save to Strava and partner…” button.
Activity continued on PC - I also stopped the activity there
But:
What am I doing wrong
Hello @Jorgen_Thyme, welcome to the forums. The activity not being uploaded sounds like a network error. Perhaps your wifi dropped as you ended the ride?
You can look at the log file from that ride with www.zwiftalizer.com to see if there were indeed network errors. Log files are found in documents/zwift folder on your PC.
Shane thing happened to me the last two times I’ve ridden on zwift.
You might be getting network errors, try restarting your wifi router and modem, another trick would be setting the channel on your router to a low number rather than letting it auto select.
I have same issue. 2 events in a row with this error. It happens, after ride, when I’m ending zwifting in companion app. Had to upload fit file to strava manually.
Same for me on the Feb 4 1000ET Z Badge Hunt Mighty Metro ride. Zwift crashed as I hit the finish line. Companion had most of the details but couldn’t save to Zwift. Had to manually save to Strava. No climbing or distance credit for Zwift.
I have now had this 3 times in a row. I can see the high level stats in the companion app but the activity (activities) have a red banner across the top. I was extra careful to ensure the activity was ended and saved properly but no activity in Strava and, more concerningly, I can’t access the ride in Companion and the fit file appears unrecoverable. There is nothing to suggest this is a network error as the end ride appears to complete fine (and this has happened three times over 2 weeks consistently). I’m going to work on the assumption that the app on my laptop is at fault and uninstall, reinstall. Fingers crossed…
I wonder if you are experiencing this bug:
If you want to try a completely clean reinstall, this is the process:
https://support.zwift.com/en_us/re-installing-zwift-BymCF82TH
Also make sure OneDrive and any cloud sync software is turned off.
Hi @Andrew_Done_3173, welcome to Forums. This is Juan from Zwift. I’m glad to see that you are looking for support from our community.
In addition to the excellent suggestions shared by Paul, I would like to share with you this support article where you will find common causes why your activity is not loading correctly in Zwift.
I hope you don’t mind helping us by sharing your results with us on our support channel.