Hi everyone,
I recently purchased the Zwift Ride, and while the assembly process was smooth, I’ve encountered a couple of issues that are quite concerning:
Excessive noise coming from the bottom bracket: Despite the product being advertised as quiet, the noise is quite loud, especially when pedaling, which is not what I expected from this model.
Misaligned chain: It seems like the chain is not aligned correctly, which might be contributing to the noise issue and could potentially cause further mechanical problems.
I’ve already contacted Zwift support via email and provided videos demonstrating the issues. Has anyone else gone through this? Do I have hope of receiving a quick response? I’m trying to figure out if this is a common defect or something specific to my unit. I followed the assembly instructions carefully, and it’s frustrating to encounter these problems on a product that’s supposed to be one of the best in the market.
Any advice or suggestions would be greatly appreciated!
I recently purchased the Zwift ride frame zero problems with mine thankfully
seems to be more and more customers with the issues you describe or similar
doesn’t seem good enough to me
hope you get it sorted ASAP.
I recently purchased the Zwift Ride and despite following the assembly instructions carefully, I’ve encountered some significant issues:
Loud noise coming from the bottom bracket, which makes the bike far noisier than expected. It’s supposed to be quiet, but it clearly isn’t.
Misaligned chain, which looks crooked and may be causing or contributing to the noise issue.
I’ve already contacted Zwift support via email, but I haven’t received a response yet. I’m attaching photos and videos to provide clear evidence of the problem.
Hi @Luciano_Aiello, welcome to the forums!
I’m Fernanda, from Zwift.
I’m really sorry to read about the issue you’re facing with your Zwift Ride. I’ve located the ticket you opened and have responded to you via email with the next steps to take.
Our goal is to make things right for you, so please check your inbox for the details.
Hi, I had the same problem with noise so I thought I would lube the chain. whilst doing this I noticed the chain was not in a straight line, orange chain tensioner bent. Tensioner bracket is only mild steel so I bent it back in line with my hands. Problem solved. Hope this helps.
Hi Fernanda, we are experiencing the same problem as Michael with a brand new Zwift bike bought from Zwift very recently. There is a squeaky rasping noise around the bottom bracket/ chain tensioner area after about 25 hours of riding. The sound appears and worsens when cycling on higher gears. No relief when lubricated. We think the rubbing could be from the chain tensioner, but we are not sure. Please could you help us as well? Will and Guy.
I received my ZWIFT Ride Smart Frame yesterday and have already installed it. Unfortunately, the big chain ring (Smart Frame) is twisted/bent, which immediately causes the chain to jump off the chain ring. I am unsure how to resolve this issue and believe that I may need to exchange the product.
Does anybody have the same issue or any idea to resolve?
Bonjour je viens de recevoir le mien exactement le même problème
Vrombissement accompagné de vibrations dans les pédales qui augmente avec la puissance.
Avez vous résolu le problème ?
Merci
Salut @christophe_gilles, et bienvenue sur les forums ! Alejandro ici de Zwift. Je ne pouvais pas laisser tomber ça sans intervenir pour vous aider ! Tout d’abord, je tiens à m’excuser pour le ■■■■■■ avec lequel je vous réponds. J’ai retrouvé le ticket que vous avez ouvert par email et je vous ai déjà envoyé les prochaines étapes à suivre. Nous y sommes et allons régler tout cela pour vous le plus rapidement possible !
Gardez un œil sur votre boîte de réception et à bientôt par e-mail !
Hello fellow Zwifters,
I just receives my Zwift Smart Frame. I mounted it on my Kick Core Zwift One and hop on for a spin but I’ve got very suprised how loud is. The noise comes from the rear cog. I didn’t put the orange cog because I think mine is the same. Can someone give some advise?
Thank you in advance!
