Zwift ride not saving

Bugs and Support
62

Hi Garry - what exactly did you reset please?

Thanks
Mark

63

checked i was on 12.1.1
restarted apple tv
then started a ride and did 2.1 miles to check it was working.

everything uploaded fine

2 Likes
64

Russ can you completely close out your Zwift app, restart your Apple TV, ride for at least 2.2km, then try to save?

65

What’s the solve for those not on Apple TV and using on the iPad or iPhone?

66

Woohoo! Ride saved tonight. Deleted App completely of all devices and downloaded again. Not sure if that fixed it or if the bug was fixed.

67

Hi Vincet,
All good for me now, thanks :grin:

68

*Vincent

1 Like
69

Last release of the app downloaded and problem solved. Thanks to the community !

1 Like
70

Awesome :smile:

71

I had this happen to me yesterday. Test ride a few rides, for 5 min each, and hit save to strava. Nada!

What’s the current fix?

Also, have you noticed the Zwift companion says “activity in progress” and the time just keeps running?

1 Like
72

I experienced the same things last night. ZC just says “activity in progress…”

Any luck finding a fix?

73

I had that exact same issue when running Zwift on my Windows 10 laptop, I finished the ride and saved. No error messages and Zwift exited normally, but ZCA still said “Activity in progress”.

I contacted the support, and there was some discussions back and forth, but they weren’t able to fix it and I haven’t heard anything from them for a while. It ended with me using my IPad or my IPhone for Zwift instead, because for some reason that worked.

74

Hi there,

I’ve unmarked this as a resolved thread, as although manually finding and uploading the .fit file does allow you to get your rides in to Garmin Connect, Strava, Training Peaks etc, it still doesn’t actually upload to in to Zwift. This then looks as if you haven’t completed the training, can’t receive new courses, jerseys etc.

Is there a planned fix date for this bug? I’ve experienced this every ride for the past month now.

Thank you
JB

2 Likes
77

Hi,

zwift did not upload today to garmin. I lost the last part of my ride. Zwift crashed at the end while saving.

Please fix this. The saving lottery sucks.

Hiltja Schnell

78

Hey Hiltja, there’s been reports of an issue with Training Peaks workouts not uploading to Garmin. Were you trying to upload a Training Peaks workout?

79

Paul, Zwift is sending me a text file not a fit file. I’m on iOS.

80

I had the same thing happen yesterday (2/2) with my TDZ Stage 4 make-up ride. Received a congratulatory email about completing all 9 stages but nothing on Strava, Garmin or Zwift to show. after my 2 mile cooldown I went to end thee ride when my application just shut down. I did find the downloadable file on Zwift but it only shows the ride mileage not the additional 2 cooldown.

81

Hi guys,

I had a bit of a revelation with Zwift last night, thought I’d share. So firstly, we got around Zwift not uploading ride data direct to 3rd party apps like Strava, Training Peaks, Garmin, etc by uploading the .fit file. Unfortunately that still didn’t update Zwift, so never got new jerseys, courses, or any saved data for that matter.

Last night I deleted and reinstalled the app to my laptop (macbook pro) and now it’s back to normal. Rides upload to 3rd party sites, it saves my rides and now I can start building up my jersey wardrobe again.

I hope this helps someone, see if re-downloading the app helps.

JB

2 Likes
82

Doing the fondo training plan. week 3 - long ride. 2 hours of intervals and 52km and it lost it at the end. If this is how well made this software is I think I might be forced to look into their competitors products. Its not hard to fix this issue. Just make it save everything locally and then upload at the end of the ride. if the upload fails, then have a system where I can upload manually.

Started Zwift on 1 June and was hoping to hit 1000km for my birthday this sunday but now need I am back to being 122 km away like I was this morning. Far from being a piece of software that motivates you to want to ride more, this has totally taken away any motivation I had to ride.

In case anyone questions my internet connection, That was NOT the issue. If I upload the fit file to Garmin, it has 49.55km of the entire ride there Meaning the entire workout minus the extra 2.45 km I did afterwards to try and get to 52km for the day. This means it “crashed” during the cooldown.

5 Likes
83

Hi there,
Seem this happened to you a while ago, how did you fix it? Just happened to me for the first time ever. Done a bunch of test rides an nothing…