I did a ramp test today, about 12km and rode about 30 mins. This allowed me to level up, increase my FTP and unlock items in the store. I clicked save, and when back at the main screen it showed an updated total hours and KMs. However I noticed that my strava did not update, and when I went back into Zwift there was no ride log, no updated stats, etc. The ride was also not visible in the Zwift Companion. The total KMs and hrs were no longer updated as if I did not ride at all.
I was able to download the .FIT file from iOS (I’m using a brand new and up to date iPad Air) however Strava says the file is malformed. I tried using 3 different online .FIT file fixes however none worked, all saying the file was empty or not supported.
I know I had a good internet connection throughout, and I do not even have a partial ride saved.
I know this has been a known bug for over a year. The support chat were unable to help me and suggested I post here so the devs can seen how many people are affected. Anyone have a fix?