Zwift Program doesn't work, Help!

Hello, I am member and I installed Zwift, but it doesn’t work. My computer have Windows 7 ans Intel Core i7. The problem is when I open the software, it is all screen in white, and no open Zwift. I can ride with my phone android but not with my Computer, I need help. Thanks in advance!

What are the specs of your Win7 computer (make sure you include the video card).

If possible I would suggest upgrading that PC to Win10 since Win7 is no longer supported by Microsoft.

could that be an issue with internet explorer? @Paul_Allen doesn’t the Zwift launcher use IE on startup?

Yep, he could reset it and see if that helps, BUT I would first upgrade the PC to Win10.

Windows 7
Version 6.1.7601 Service Pack 1
Asus K55VD
Intel Core i7 3610QM CPU 230GHZ

I need to check my video card, I don’t know how

I use Firefox always

Doesn’t matter, the Zwift App uses Internet Explorer for the initial login process on PC.

OK, thanks, but I’m not sure that I can use Windows 10 in this old computer. o you know?

OK, How can I check Internet exlorer if it is correct?

My guess is that Win10 would probably work fine based on the specs here: https://www.asus.com/Laptops/K55VD/specifications/

Thank you!!

Open Control Panel>Internet Options

Click the Advanced tab

Click on Restore advanced settings>Click Apply

Click on Reset

I would also suggest restarting your computer and then trying Zwift.

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If you do decide to upgrade to Win10 there is a chance that there will not be drivers for some of the components. Just a warning.

BTW, if the upgrade does not go well you can always uninstall it within the first 30 days I beleive.

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OK I will try this now, thanks!

Hello, I does this, but the same, it doesn’t work. I think I need Windows 10 :face_with_head_bandage:

You don’t need Windows 10.

I’m running Zwift on Windows 7 without any issues, minus one very minor graphical bug with the bikes rear mounted red light and arrows not flashing correctly. (intermittent at best.) I think if I updated the graphics driver it would fix the problem, but I just haven’t bothered to spend the time doing it.

Nearly 2 years ago I did start having problems running the program on the PC in question, scripting issues at program launch, so I did some research and the recommendation was to update to SP2. I was loath to do it on a machine which just runs the game and nothing else, but I installed the update and, bingo, works great.

So if you’re service pack isn’t up to date, that could be the issue.

There is only SP1 for Window 7, there is a convenient roll-up of Windows Updates after that. Here is a link to help you download it: https://answers.microsoft.com/en-us/windows/forum/all/how-to-obtain-and-install-windows-7-sp2/c2c7009f-3a10-4199-9c89-48e1e883051e

I will again recommend upgrading to Window 10 since Windows 7 is EOL.

You can use this link to download Windows 10: https://www.microsoft.com/en-us/software-download/windows10

For home user MS has more or less said it is free, but for businesses you need to make sure you are properly licensed.

Yup; SP1, posting before morning caffeine hit. Was thinking XP SP2; installed that enough back in the day.

Still, on an old machine, 7 works fine. Hate 10 personally. When my main box finally dies I’ll be moving back to Linux with a Windows partition for Zwift, a very few games etc. VM for most everything else.

I download this, but the same. It doesn’t work :sleepy:
I am waiting for the support Zwith people answer.
One friend says me taht mycomputer isold for to install Windows 10. What do you think?? I have Intel core i7. Can I??
Thank you very much one more time!!

I have a very similar issue. Each time the PC is restarted or Zwift is exitted the Zwift Launcher will only partially load in the system tray. A rerun of the exe makes it work again. I am very reluctant to do a fresh install of windows 10 as I don’t seem to have too many issues with other applications.

This is the Zwift launcher log when it doesn’t work properly.

[13:15:02 2020-04-11] Launcher: Checking for VerCur Override
[13:15:02 2020-04-11] Launcher: prefs.xml file found.
[13:15:02 2020-04-11] Launcher: Startup Registry Key Found.
[13:15:02 2020-04-11] Launcher: Auto Startup is Disabled.
[13:15:02 2020-04-11] Launcher: Launcher Version Number 1.0.50
[13:15:02 2020-04-11] Launcher: Checking for 64-bit OS
[13:15:02 2020-04-11] Launcher: Setting Sleep Callback
[13:15:02 2020-04-11] Launcher: Initializing UI Components
[13:15:02 2020-04-11] Launcher: Setting Browser Events
[13:15:02 2020-04-11] Launcher: Initializing Tray Components
[13:15:02 2020-04-11] Launcher: Initializing Patcher
[13:15:02 2020-04-11] Launcher: Setting Login URL
[13:15:02 2020-04-11] Launcher: prefs.xml file found.

This is the zwift launcher log when it does.

[13:08:32 2020-04-11] Launcher: Checking for VerCur Override
[13:08:32 2020-04-11] Launcher: prefs.xml file found.
[13:08:32 2020-04-11] Launcher: Startup Registry Key Found.
[13:08:32 2020-04-11] Launcher: Auto Startup is Disabled.
[13:08:32 2020-04-11] Launcher: Starting with Admin Privilages
[13:08:32 2020-04-11] Launcher: Launcher Version Number 1.0.50
[13:08:32 2020-04-11] Launcher: Checking for 64-bit OS
[13:08:32 2020-04-11] Launcher: Setting Sleep Callback
[13:08:32 2020-04-11] Launcher: Initializing UI Components
[13:08:32 2020-04-11] Launcher: Setting Browser Events
[13:08:32 2020-04-11] Launcher: Initializing Tray Components
[13:08:33 2020-04-11] Launcher: Initializing Patcher
[13:08:33 2020-04-11] Launcher: Setting Login URL
[13:08:33 2020-04-11] Launcher: prefs.xml file found.
[13:08:34 2020-04-11] Launcher: Found Launcher URL.
[13:08:34 2020-04-11] Launcher: prefs.xml file found.
[13:08:34 2020-04-11] Launcher: Navigating to Login URL
[13:08:34 2020-04-11] Launcher: Displaying Main Window.
[13:08:35 2020-04-11] Launcher: Checking for Internet Connection
[13:08:35 2020-04-11] Launcher: Patcher Update Process Check
[13:08:35 2020-04-11] Patcher: Patcher Version Number: “1.2.20”.
[13:08:35 2020-04-11] Patcher: Local download path set to “C:\Users\Michael\Downloads\Zwift”.
[13:08:35 2020-04-11] Patcher: Server URL path set to “http://cdn.zwift.com/gameassets/Zwift_Updates_Root/”.
[13:08:35 2020-04-11] Patcher: Local update path set to “”.
[13:08:35 2020-04-11] Patcher: Kicking download of “Zwift_ver_cur.xml”…
[13:08:35 2020-04-11] Patcher: Kicking download of “Launcher_ver_cur.xml”…
[13:08:35 2020-04-11] Downloader: “Zwift_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[13:08:35 2020-04-11] Downloader: “Launcher_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[13:08:35 2020-04-11] Patcher: Completed downloading server XML version files (Game & Launcher).
[13:08:35 2020-04-11] Patcher: Fetching version attribute from file: “Zwift_ver_cur.xml”
[13:08:35 2020-04-11] Patcher: Local version is “1.0.48638”.
[13:08:35 2020-04-11] Patcher: Server version is “1.0.48638”.
[13:08:35 2020-04-11] Patcher: Local manifest is “Zwift_1.0.48638_ed405c41_manifest.xml”.
[13:08:35 2020-04-11] Patcher: Server manifest is “Zwift_1.0.48638_ed405c41_manifest.xml”.
[13:08:35 2020-04-11] Patcher: Server manifest file checksum is “1991470670”.
[13:08:35 2020-04-11] Patcher: Server ver_cur checksum is “-790865359”.
[13:08:35 2020-04-11] Patcher: Local Launcher version is “0.0.0”.
[13:08:35 2020-04-11] Patcher: Server Launcher version is “0.0.0”.
[13:08:35 2020-04-11] Patcher: Launcher URL for updating self is “www.zwift.com”.
[13:08:35 2020-04-11] Patcher: No update available, deleting temp files…
[13:08:35 2020-04-11] Launcher: Launcher Update Process Check
[13:08:35 2020-04-11] Launcher: Checking for Game Update Availability
[13:08:35 2020-04-11] Launcher: Game Update Not Found
[13:09:04 2020-04-11] Launcher: Open Logs Folder was selected by the user. Attempting to open the user’s log folder.
[13:09:20 2020-04-11] Launcher: Check For Update was selected by the user. Attempting manual update check.
[13:09:20 2020-04-11] Launcher: ZwiftApp.exe is not running.
[13:09:20 2020-04-11] Launcher: DoUpdateCheck() Called.
[13:09:20 2020-04-11] Launcher: ZwiftApp.exe is not running.
[13:09:20 2020-04-11] Launcher: Starting Update Check.
[13:09:20 2020-04-11] Launcher: prefs.xml file found.
[13:09:20 2020-04-11] Launcher: Checking for internet connection.
[13:09:20 2020-04-11] Patcher: Patcher Version Number: “1.2.20”.
[13:09:20 2020-04-11] Patcher: Local download path set to “C:\Users\Michael\Downloads\Zwift”.
[13:09:20 2020-04-11] Patcher: Server URL path set to “http://cdn.zwift.com/gameassets/Zwift_Updates_Root/”.
[13:09:20 2020-04-11] Patcher: Local update path set to “”.
[13:09:20 2020-04-11] Patcher: Kicking download of “Zwift_ver_cur.xml”…
[13:09:20 2020-04-11] Patcher: Kicking download of “Launcher_ver_cur.xml”…
[13:09:20 2020-04-11] Downloader: “Zwift_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[13:09:20 2020-04-11] Downloader: “Launcher_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[13:09:20 2020-04-11] Patcher: Completed downloading server XML version files (Game & Launcher).
[13:09:20 2020-04-11] Patcher: Fetching version attribute from file: “Zwift_ver_cur.xml”
[13:09:20 2020-04-11] Patcher: Local version is “1.0.48638”.
[13:09:20 2020-04-11] Patcher: Server version is “1.0.48638”.
[13:09:20 2020-04-11] Patcher: Local manifest is “Zwift_1.0.48638_ed405c41_manifest.xml”.
[13:09:20 2020-04-11] Patcher: Server manifest is “Zwift_1.0.48638_ed405c41_manifest.xml”.
[13:09:20 2020-04-11] Patcher: Server manifest file checksum is “1991470670”.
[13:09:20 2020-04-11] Patcher: Server ver_cur checksum is “-790865359”.
[13:09:20 2020-04-11] Patcher: Local Launcher version is “0.0.0”.
[13:09:20 2020-04-11] Patcher: Server Launcher version is “0.0.0”.
[13:09:20 2020-04-11] Patcher: Launcher URL for updating self is “www.zwift.com”.
[13:09:20 2020-04-11] Patcher: No update available, deleting temp files…
[13:09:20 2020-04-11] Launcher: Checking Launcher Version.
[13:09:20 2020-04-11] Launcher: Checking for Game Update.
[13:09:20 2020-04-11] Launcher: No Update found.
[13:09:46 2020-04-11] Launcher: Open Logs Folder was selected by the user. Attempting to open the user’s log folder.

Is there any other internet options settings I may need to set.