Windows 10. Been using zwift on this laptop for almost 2 years. It started the launcher, it did an update and then just froze. … white, empty window, this is before login prompt.
I tried:
- Killing and restarting launcher
- Rebooting my computer.
- Uninstall and reinstall of Zwift.
I click on the zwift icon, a rectangular window comes up that is first black, turns to white and that is all. Just sits there.
Nothing unusual in the Launcher_log.txt file (today’s date 11/17). (Log.txt date is 11/8)
18:07:28 2018-11-17] Launcher: Checking for VerCur Override
[18:07:28 2018-11-17] Launcher: prefs.xml file found.
[18:07:28 2018-11-17] Launcher: Startup Registry Key Found.
[18:07:28 2018-11-17] Launcher: Auto Startup is Enabled.
[18:07:28 2018-11-17] Launcher: Launcher Version Number 1.0.44
[18:07:28 2018-11-17] Launcher: Starting DxDiag
[18:07:28 2018-11-17] Launcher: Checking for 64-bit OS
[18:07:28 2018-11-17] Launcher: Setting Sleep Callback
[18:07:28 2018-11-17] Launcher: Initializing UI Components
[18:07:28 2018-11-17] Launcher: Setting Browser Events
[18:07:28 2018-11-17] Launcher: Initializing Tray Components
[18:07:28 2018-11-17] Launcher: Initializing Patcher
[18:07:28 2018-11-17] Launcher: Setting Login URL
[18:07:28 2018-11-17] Launcher: prefs.xml file found.
[18:07:29 2018-11-17] Launcher: prefs.xml file found.
[18:07:29 2018-11-17] Launcher: Navigating to Login URL
[18:07:29 2018-11-17] Launcher: Displaying Main Window.
[18:07:31 2018-11-17] Launcher: Checking for Internet Connection
[18:07:31 2018-11-17] Launcher: Patcher Update Process Check
[18:07:31 2018-11-17] Patcher: Patcher Version Number: “1.2.19”.
[18:07:31 2018-11-17] Patcher: Local download path set to "C:\Users\Ben\Downloads\Zwift".
[18:07:31 2018-11-17] Patcher: Server URL path set to “http://cdn.zwift.com/gameassets/Zwift_Updates_Root/”.
[18:07:31 2018-11-17] Patcher: Local update path set to “”.
[18:07:31 2018-11-17] Patcher: Kicking download of “Zwift_ver_cur.xml”…
[18:07:31 2018-11-17] Patcher: Kicking download of “Launcher_ver_cur.xml”…
[18:07:31 2018-11-17] Downloader: “Zwift_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[18:07:31 2018-11-17] Downloader: “Launcher_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[18:07:31 2018-11-17] Patcher: Completed downloading server XML version files (Game & Launcher).
[18:07:31 2018-11-17] Patcher: Fetching version attribute from file: “Zwift_ver_cur.xml”
[18:07:31 2018-11-17] Patcher: Local version is “1.0.31664”.
[18:07:31 2018-11-17] Patcher: Server version is “1.0.31664”.
[18:07:31 2018-11-17] Patcher: Local manifest is “Zwift_1.0.31664_56a977b5_manifest.xml”.
[18:07:31 2018-11-17] Patcher: Server manifest is “Zwift_1.0.31664_56a977b5_manifest.xml”.
[18:07:31 2018-11-17] Patcher: Server manifest file checksum is “1532289617”.
[18:07:31 2018-11-17] Patcher: Server ver_cur checksum is “141706033”.
[18:07:31 2018-11-17] Patcher: Local Launcher version is “0.0.0”.
[18:07:31 2018-11-17] Patcher: Server Launcher version is “0.0.0”.
[18:07:31 2018-11-17] Patcher: Launcher URL for updating self is “www.zwift.com”.
[18:07:31 2018-11-17] Patcher: No update available, deleting temp files…
[18:07:31 2018-11-17] Launcher: Launcher Update Process Check
[18:07:31 2018-11-17] Launcher: Checking for Game Update Availability
[18:07:31 2018-11-17] Launcher: Game Update Not Found