Launcher on Windows 10, Bugs, two accounts, password

Bugs and Support
1

Hello I report this issues again because it’s very annoying:
The launcher didn’t work as it should. Following points:

  • the window does not start in front; an already opened firefox window covers the later started zwift
  • sometimes the launcher is blank (white) and has to restarted several times, sometimes has to be killed by the task manager
  • the passwords for the accounts are not stored although “remember login” is marked
  • we use two accounts and the switch needs many clicks and keyboards input every time;
    why you are not able to provide a preconfigured setup for two accounts which allows to start with an account with one click. I’ve seen this behavior on a tablet in zwift long time ago.
  • the heartrate sensor is remembered if the last login was the same account. Here it would be nice to remember the last two heartrate sensors for automatic detection to speedup the start even more.

I reported this issues at least 5 times in the last year!
I want to say that we have two acounts since more than 3 years which leads to payments of more than 1000 Euro. This is enough to buy more than one high end game with lifetime support and all extras!

best regards,
Stephan

2

FYI, there is a new launcher that you need to manually update, not sure if it will fix your issues other than the white screen?

3

I did the update manually.
same effekt → white window → have to restart the computer.
As far as I remember this problem did not exist half year ago.
“remember me” at the login window still did not work too. :frowning:
very frustrating!
At least the window appears in front of the firefox. very small advantage.

I really don’t understand this. The developers created a very cool 3D environment, online and realtime software and then it lacks at the login screen. This is like building a very cool car which fits all requirements of the customers but nobody can open the doors.

4

Hi @StephanR

This is quite a few issues you’ve reported, but I’ll do my best to address them all.

  1. Are you running Zwift in Windowed or Full Screen mode? If Zwift isn’t opening “in front” of other apps (e.g. your Mozilla Firefox browser), I have to wonder if switching the app to Full Screen mode will suffice as a workaround. Give it a try and you’ll find more info in this article.

  2. As Mike already mentioned, the “White Screen Launcher” issue should be fixed now with a recent game update.

  3. As far as I know, Zwift switched to using MS Edge as the default browser for the Zwifter launcher, so if “Remember Login” isn’t working, I have to wonder if it has something to do with your MS Edge settings. Check out this Microsoft article for info on “Save or Forget passwords in MS Edge”. Maybe it’ll help.

  4. It sounds like yours is a request that the computer version of Zwift be more intuitive or user friendly in terms of support for multiple users who share the device to run Zwift. This seems like a reasonable request, but not a bug, so I’d suggest you bring it up in the Feature Requests section of the Forums if you haven’t already done so. There might already be topics speaking to the same issue, so feel free to give it a search and upvote any you find or post a new one so others can upvote it.

  5. Regarding your heart rate sensor issue, see my answer for #4 above.

Hope that helps!

5

Hello Steven,

thank you for the fast answer.
Unfortunately none of the problems is gone.

  1. The launcher window opens in background behind the firefox. Sometimes the window freezes and I have to restart or kill with the taskmanager or restart the machine.
  2. Evertime we login we have to enter the passwords. I checked the Edge preferences and the two accounts are listet in the “save passwords” list but it does not work. I deleted the entries and reentered the accounts at the login screen but it does not work.
  3. sometimes the launcher window is still white although I updated zwift manually.
  4. The comfortable usage with two account is’nt really a new feature request because this is implemented for tablets (I think android) since years! And because the zwift team forces the users to create and pay two accounts in one family I expect that this is supported by the software!
  5. Yes this seems to be a feature request. But since I requested this since years many time via email I decided to repeat this in the forum. I think this should not be a problem and of course is the expected behavior of such a software!

Thank you,
Stephan

6

The launcher doesn’t rely on any browser any more, it runs in its own instance of WebView2. This is Edge-based, but the settings in Edge itself are irrelevant (unlike when it was based on Internet Explorer), and this is why password saving etc doesn’t work and deleting the cookies etc in Edge doesn’t log you out.

2 Likes
7

Hi @StephanR

You’re welcome, however, I’m sorry to hear that none of your issues have been resolved.

The white screen launcher was reportedly fixed in a recent update but since it’s not fixed for you specifically, it might be best that you contact Zwift technical support and one of our agents will be happy to help you.

We should also be able to address the issue of the Zwift app freezing at launch. I don’t understand why Firefox has anything to do with it, and so I can only assume the app freezes are caused by something else.

As for the passwords not saving, assuming what Dave says is true about launcher no longer being browser reliant and instead using a stand-alone instance of WebView2, it’s possible there is as yet no solution for the “save passwords” issue. We should still be able to reach out to the team and try to get more info about it.

You can contact Zwift support here.

I’ve observed that Zwift is generally very similar on the various device platforms that are supported to run the app (e.g., PC, Mac, iOS, Android, or Apple TV) but there are also some differences as well depending on which device(s) you use. You’ve identified one of those differences in the fact that the computer version of Zwift doesn’t allow one to store cached login data for multiple different Zwift users on the same Windows user account.

I’m not sure if you’ve tried it yet, but maybe the solution would be that others using Zwift on the same computer should try using the app on their own unique Windows user account profile. Since Windows tends to separate app data between different user accounts, this might be something that could help you.

That being said, your remaining two issues still seem to be feature requests. Anything that isn’t a bug per se is more suitable for a feature request. True, some feature requests (like yours) are older and I can understand any resulting disappointment that they haven’t been implemented yet, but thanks for sharing them nonetheless. I’ll try to find any posts you’ve made about these issues in the Feature Requests section of the Forums and upvote them.

8

There are several reports of white screens even with the new 1.1.2 launcher. I have seen it a couple of times myself and have collected some console logs and other evidence of problems with loading the necessary scripts and stylesheets (hence the white screen), via DevTools. Reach out via DM if you/your developers are interested.

5 Likes
9

Hi @Jesper_ZwiftHacks

I appreciate the offer to help! I’ve reached out to the team for some guidance on this matter and we’ll get back to you. Thanks!

10

I think it’s time to reactive this thread.

Except of the white screen launcher all issues are still present.

  1. Zwift is the only app which do not open frontmost. Whats the problem? it’s neccessary to move the window to front e.g. with alt+tab. EVERY windows program which has a gui should open frontmost. This is not a feature request this is a bug!

  2. Zwift launcher is still not able to handle two accounts. Even with one account and the checked “remember my password” I have to reenter the password every time. This is not a feature request, this is a bug because the launcher did not remember my password.

  3. For two accounts the launcher should remember two passwords (again a bug).
    A state-of-the-art feature is to handle two accounts a bit more comfortable by providing two simple buttons for check-in. This is no rocket science I think.

If your selected framework for the launcher does not support the features then you have to choose another one or find a solution. Imagine you buy a car and the seller explains you: Yes you can use the car with a second driver but you have to hold the steering wheel with one hand and call a special number with the other hand to enable access. :wink:

  1. please support more keys in the game especially “ESC” and “Return” because if you are sweating after the session it’s really difficult to move the mouse with a touchpad.

best regards,
Stephan

11

did you install the latest launcher?

12

Hello Gerrie,

the issues are active since two or three years. I reinstalled zwift completely 2 weeks ago.
The system is a standard windows10 updating regulary.

best regards,
Stephan

13

it is really a pity that there is no developer in Zwift who has the ability to save the login data for one or two accounts or who manages to open the launcher window frontmost.
This seem to be features only can be solved by high experienced senior developers. :wink:

You managed to raise my heartrate directly at the beginning of a Zwift session. :frowning:

14

Odd as I’ve two accounts on my Windows 10 setup and if i flip between the logins on Zwift it auto fills the password on both.

15

This can be a workaround but it’s not a solution.
Again: I saw Zwift on a Tablet two years ago and there were two login buttons for two users.
Just one click to select the right one. (without login two accounts on the tablet system)
I’m software developer too and if I suggest our customers to use a workaround then the usual way is to provide a comfortable clean solution at least some months later.
Just for info: at least the last user should be remembered when the “remember me” checkmark is activated! ???
Sorry, but I do not see the “rocket-science-problem” with this issues.

16

Ah right, so you want the initial logon screen to have 2 buttons, 1 for person A and one for person B?

I think from a security perspective that might cause issues. At least the way it works now i can choose whether to remember passwords or not.

Interestingly my Android tablet comes up with two login options when it launches. Both are my accounts & oddly when it shows you the stats about mileage etc
… They are slightly different. Always thought it was a bug but maybe there’s more to it than i thought.

17

yes. I wrote this already (more than once)
And the logon window should open frontmost. I start the computer, open a browser for music and then I start zwift. It never opens visible but behind the browser. Then I use alt+tab to bring it in front of the browser. Zwift is the only app I know which opens behind others. I don’t understand this.
The zwift team solves so many issues with 3d graphics, thousands of users at the same time, network latency hardware compatiblity, etc. And then it fails at the logon windows. This is like having a e-car with 5kwh/100km and have no key technology for the doors. :wink:

18

I don’t know if this was suggested, but I use ZwiftHacks-login for the family’s Zwift pc.

see: zwift-login – ZwiftHacks