Zwift Companion for Android - No "Game Mode" Screen

companion

(Sonny ) #1

Problem:

When Zwifting, the android companion app stays in “Home” mode only. No maps, no power meters no messaging, nothing but Home. I can see that it is connected, as it shows Zwifting Now under the Activities tab.

My Setup:

Computer - Core i5 2500K, 16GB RAM, 1 TB SSD, Nvidia GeoForce 760 GTX graphics, TCL 43" TV/Display, ANT+ USB dongle.

Companion Device: Samsung Galaxy Note 9.

Wireless: 2.4Ghz Wifi with security enabled, Arris router.

Bike - Trek Alpha 2.2, Wahoo rear hub speed sensor, Wahoo cadence crank sensor, Cycleops Fluud 2 trainer.

What I have tried to resolve this:

  • Making sure computer and phone are on the same wifi network.
  • Turn off mobile data.
  • Turn on airplane mode, then enable wifi transceiver only.
  • Uninstall, then reinstalled Companion App.
  • Switching to another device (Galaxy Tab E, Galaxy 8 Active).
  • Turn off bluetooth transceiver on computer motherboard.
  • forcing stop then relogging in to the Companion App during a Zwift session.
  • building a large fire, dancing around it while wearing a speedo and chanting “Lance”!

Is there anything else I might try?