Evening Folks,
Do hope you could provide some assistance. Issues formatted (hopefully clearly) below.
Issue: My companion app will no longer pair with zwift when trying to start a ride. As such I cannot interact with my ride in any way, including features such as seeing the Map or giving Ride Ons, etc. This issue has been ongoing for about a month, I expected an App update may fix it, however such a fix has never arrived hence the time to raise a bug ticket/issue on here.
Expected Behaviour: I am able to start Zwift on my PC and run the Companion App on my phone and have the two recognize and pair with one another, such that I can interact with my ride via the Companion App in real time. This has been the behaviour to date, prior to this issue.
Attempted Fixes:
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Force closed the app - No Fix
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Running phone with companion app on Air Plane mode - No Fix
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Checked and confirmed I am using the most recent releases and updates of both instances - No Fix
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Confirmed that both devices are on the same network and there are no nuances around different GHz bands being used by mistake - No Fix
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Tried different combinations of GHz bands and wired vs wireless internet on both devices - No Fix
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Ensured all firewall, VPN, and other potentially conflicting settings have been turned off - No Fix
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Uninstalled and re-installed Zwift on the PC - No Fix
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Used a different phone with a fresh installation of the companion app - No Fix
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Combination of all the above and also in various sensible permutations too - No Fix
Extra info: So as you can hopefully see, I’ve tried my level best prior to coming here for help, but I seem to really not be able to resolve this alone and required some guidance from here if possible. Should you have any specific questions please do let me know otherwise thanks in advance for reading and look forward to hearing you thoughts on a resolution!
Thanks Folks!