I have tried everything suggested and the companion app will not go to the ride I am on. Just stays at the landing page. Everything is on the same wifi and permissions are on, but nothing.
I am using a PC and to an I-phone. Has worked fine in the past but not for the last week.
Have you rebooted all of your network equipment?
Also try putting the phone in airplane mode and then enable WiFi manually.
Trust you are signed into the same account both on zwift and the companion app
Hi @B_Mindful, I haven’t seen many reports of this lately, so it’s more likely a network issue than a game/ZC version issue. @Paul_Southworth 's advice to reboot network equipment, then force your phone to use wifi should guide everything into the right place for a connection. If that doesn’t work for you, please don’t hesitate to reach out to Support and we’ll be able to do some 1:1 troubleshooting.
yes definitely
Thanks, I did reboot but haven’t had time to try logging back in.
Hi @B_Mindful, It’s been a while since you last posted on the Forums, we’re happy to see you back! I’m Norman from Zwift, I wanted to give a short input based on personal experience.
Since you’re using an iPhone I’d recommend using Airplane mode during your rides or turning off mobile data, for some reason, I’ve seen that iPhone devices like to swap from Wi-Fi on their own, this will prevent that.
More tips are in this article in case you’re interested.
What I do with iPhone when this happens is disable the phone network connection (mobile data). Close the companion app completely.
Now open the Companion App again and you should see it connect this time.
After it connects properly you can enable mobile data again.