Companion App not connecting

General Discussion
1

I’ve done three ride this week. On Wednesday it was working fine, yesterday I couldn’t get Companion to link to the PC. Same today.

I rebooted the PC, and the Android phone. They are on the same WiFi network.

Companion would kindly tell me that my character was riding: “Zwifting now” I just couldn’t do anything

The only other thing I can think of was one day this week (they all run together) Zwift on the PC asked me to log in again. I don’t know why.

As I’m thinking about it now, the only thing I haven’t tried is logging out of both and logging back in. Anything else?

Thanks

2

Happens often to me.

The only trick is to restart the wifi router.
After 1 or 2 weeks, my companion app is on wifi but won’t get in the “ingame” mode so I have to restart router and it does sort the issue for me.

Hope it works for you also

3

Only time I’ve seen this is when I’ve been on 2 different SSIDs on the same network (one on Guest for reasons, one on “main” WiFi). I think your turning it off and on again is probably a good idea though!

4

Happens to me regularly, only solution I’ve found is to turn the data off on my phone. That forces my phone to use wifi and it seems to work.