Zwift Calibration problems with Elite Suito

Hi Guys,

I have been unable to run the calibration on Zwift with my new Elite Suito except the first time I tried it.

I run the calibration option and as you know, it will tell you to go up to 37kph and then say keep the speed and I am at it for 10 minutes or more and I don’t get the instruction to stop and allow spin down. So I end up cancelling the calibration.

The first and only time I was able to calibrate, writhing less then a minute of hitting the 37kph, I got the instruction to allow spin down and calibration was successful.

I did email Zwift and was told to check if my Suito program (with Elite Upgrado app) was the latest and it is.

I then emailed again Zwift for help and I was told to try and use Elite my Etraining app to calibrate but then I seems like I would have to make an paid account for this.

Anyone has experienced the same problem? Anyone has any suggestions?

Thank you,

Fernando

It’s always recommended to use the manufacturers app for calibration. That app should be free. They might also have a paid app but you shouldn’t need that one.

DC rainmaker says “And technically, there are two apps here. The first is their Elite MyE-Training app, which you can do calibrations from within:

And then there’s the new Elite Upgrado app – which actually launched on the Elite Suito a bit over a month ago. This allows you to do firmware updates of the trainer (oddly something relatively new to Elite). Simply crack it open and let it search for nearby trainers:”

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Thanks for the help Ben.

I was finally able to calibrate the Elite Suito using the E Performance app of Elite. Took a bit of looking
where to go. I was able to also set my tire circumference which has that option in the elite app.

Didn’t notice if Zwift has that option to set it up.

It also came back with an offset of 10048 . Not sure what this means for a bike trainer as this Elite Suito is my first one. So I am still learning as I go.

Cheers!

Fernando

Fernando, underneath the trainer is a sticker with it’s original calibration number on. Your calibration figure should be somewhere in the same ballpark.

Does it seem OK now? Mine went back after just one ride because it was obviously faulty.

Thanks! I looked underneath the trainer and saw of course the serial number and the code (not sure what the code is. Then a number printer on a separate sticker 48_19 and then another one written in a sticker that has Elite #1 9384

Not sure which is the original off set but doesn’t match the offset number that came out when I did my calibration.

Would you know which one would be the original offset ?

Thanks,

Fernando

It will not match, but should be somewhere near. It is the 5 figure number on the sticker. My advice, warm the trainer up for 10 minutes and do the calibration test - this makes a HUGE difference. Let us know what you get.

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Thanks! I will try that out.

I emailed Elite and wanted to share what their customer service said.

I asked them which one was the number because there is no 5 digit sticker underneath the trainer. There were only 6 digit ones.

This is from Elite

“ Concerning your request:
The offset value that you obtain at the end of the spindown is the time in ms that the Suito need to stop from the spindown,
In your case the difference is about 1 second and it is completely normal

In any case the spindown value doesn’t have to be compared at all with the default value
The spindown value is needed only for assistance porpoises

Once obtain the spindown value it means the calibration has been done correctly and nothing else need to be done”

So I guess I’m all good. Thanks for your help.

Cheers