Workout didn’t load

I had entered a workout event but the workout did not load on the left hand side of the screen, so it was just free ride.
The companion app also did not load the workout. Logged out and in a number of times but didn’t resolve. Switched off/ on Bluetooth and wifi but didn’t resolve.
This has happened 3 times in the past month…first started around the time of the Ineos workouts series and a few other people experienced this but nothing has been resolved.
Running zwift on IPAD and companion app on iPhone.
Did a warm up before hand and zwift running fine so no connection issues.
This seems to be a random bug. Screenshot of pen and no workout loaded on left hand side.

Hi @Sue_Jones

Did you check that you are on the latest version of the Zwift app?

Hi Gerry,
Thanks for the reply. Yes always on the latest version. 1.23.0 (100541).

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The previous time happened was on Mar 1. Have done a workout since without issue.

Hi @Sue_Jones

The Ineos workouts were having a number of issues, and this was bug reported a few weeks ago as evidenced here.

If you’re still getting the occasional issue where other group events don’t load the workout, it’s been my experience that this is typically attributed to the internet (e.g. WiFi) connection between your device (e.g. your iPad), your network devices (e.g. your WiFi router and/or router modem combo), and the Zwift servers. Basically, there’s something specific about your internet connection that could be blocking certain aspects of Zwift and preventing the group workout from downloading when you join the event.

It’s been my observation that if it happens often and consistently, then I’d say it could be something more advanced like perhaps your router firewall settings that are blocking Zwift. However, since the issue seems to be intermittent for you, it’s logical to surmise that it’s perhaps just bugs or loops in the operations of your network devices. This can typically be resolved by restarting your router, as explained in this article.

It should only take a few minutes to restart your network devices, so maybe give that a try the next time you encounter this issue and see if it helps. Thanks!

Hi Steven,
Thanks for this reply. Next time it happens I will try restarting the router.
The other thing I thought of doing was actually unjoining the event in companion app and rejoining a new.
It’s strange that this only started happening about a month ago.


You should just restart your router now rather than wait for it to happen again.

Hi Mike,
Yes ok. Will do.Thanks.

Hi @Sue_Jones

Mike makes a fair point. Restarting your router now will undoubtedly clear out any existing bugs or loops in the regular operations of your network devices, but doing so doesn’t preclude the router from having issues again at some point in the future.

I’m not an expert on computer networks by any means, but my experience has led me to believe that numerous variables can contribute to bugs or loops in the operations of your network equipment, and sometimes it can be helpful to restart your router on a weekly (if not daily) basis if necessary to ensure that things continue to run consistently smoothly.

Just googling up some info, I’ve discovered that restarting one’s router cleans out the device’s short-term memory (also called “cache”) to keep it running more smoothly. It also allows the router to re-select the least crowded channel for each frequency, which means a stronger connection to your devices.

It’s easy to imagine how routers can become less efficient and less effective as the years go by, and as more and more devices become compatible with WiFi connectivity in one’s environment. The more your router has to manage, I would think the greater margin for error and eventual issues.

No idea what kind of setup you use, but I frequently had to reboot my router when I had an older, less efficient model. I’ve since upgraded my router to a far superior model within the last year, and I have virtually no issues, and have to restart it quite infrequently (not to mention the massive increase in my download and upload speeds with a 5g wireless router :smile: )

Thanks Steven,
I’m in Australia and my router and modem were supplied as part of our National broadband network project rollout…probably 4/5yrs ago now. Has been no mention of how it gets upgraded…interesting. I don’t usually reboot at all but will start to maybe weekly. My ISP has scheduled an outage for tomorrow so there may be a central issue.
Thanks for all your help.

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