Group workouts don't start in workout mode

Bugs and Support
1

today joined a group workout, but with no success

group workouts don’t start in workout mode on my machine for some reason

2

Hi Robert, not much to go on here:

  • What does “no success” mean exactly? What happened? Did the event just not allow to join? Did you join the world but not the group? Join the group but no workout graph showed? A screenshot and better explanation might help (and also highlight if this is a known issue)
  • What platform (eg AppleTV) are you on and what version of Zwift?
3

Hi DA,

Sorry for my vagueness.

  • The event starts and I get in and can cycle around with the group, but the workout mode refuses to start. No workout graph, no ERG mode.
  • Zwift runs on my laptop, Windows 10 Enterprise 21H2
  • Zwift Game version 1.32.1 (106405)
4

Thanks for the information Robert :slight_smile:

It looks like users have reported the same (or similar) issue previously (though not lately) - e.g. Workout mode not working when joining group events

The “fix” that time was thought to do with the workout files not loading. That could be either because the files are missing/corrupt on your PC (if already downloaded) or that they can’t be downloaded (if blocked by a firewall):

If its that the files are corrupt locally, a full uninsstall and reinstall of the Zwift app should fix it.

If its a firewall/network issue then that’s a bit beyond me to help you with but others may know more - maybe check antivirus is turned off or has an exception for zwift, or check if you have parental control or filtering or anything on your router or ISP that could be blocking access to the requests. It could also have just been a single/one-off network failure if this only happened once.

I’d suggest:

  • check if antirivus or similar is on and blocking
  • join another workout to see if it one a one off (you don’t have to ride it, just see if it loads)
  • reinstall zwift if not
  • start checking network problems
5

"Hi, open windows explorer and look for below path. My Documents should be visible in the top left corner. Make sure the below path is accessible. If you cant see the full path you will have to create the folders manually.

My Documents/zwift/events/upload/workouts/
"

1 Like