Group workout issue on windows 10 PC

I participated in a group workout, but during the workout did not see the workout plan or go into ERG mode. Workouts work fine when i select a personal workout. researched the issue, and there seem to be some references to folders not getting created on a windows 10 work PC, but did not find a solution. Has anyone else experienced this and resolved the issue? Please advise?

is anyone facing similar issues? This is an important feature for my training, and would appreciate any solutions. Put in a support request with Zwift last week, but am yet to hear back.