That’s great news considering how long it’s been down. I raised my ticket Friday evening and not heard anything but to be fair my dealings with them have always been positive here in the UK-
1/Snap bought Nov 2022- the roller had a hideous out of balance to it- like a spinning top on it’s side- sent photos and video and they sent out a new unit to be bolted to the frame (Sold the SNAP as I’d caught the bug and upgraded to V5).
2/Direct Connect- got one from CRC/Wiggle (£50) just as they introduced the “race mode”…unit turned up and was dead, contacted Wahoo as Wiggle CRC were out of stock anyway and Wahoo sent me a new one.
3/ Steer- as a former RGT (RIP) user I bought this a year ago. They killed RGT, it now “holds gels” for longer 100km+ rides…cannot be refunded even though they made it useless.
4/ Kickr V5 bought December 2022…
This is in little over a year mind, and my subscription for SYSTM is up for renewal in 6 weeks… I used to hate Zwift but now I really like it, it just works for me all the time and no glitches ever coupled with a decent PC built on advice from the excellent “ZPCMR” on Facebook I’m (usually, unless CPU bound on pacer rides) getting solid 60FPS on Ultra/4K… The last “Zwiftalizer” log I took before my unit died was showing some horrendous “TCP network disconnects” and I’m certain this was the trainer gasping it’s last dying breaths. There is clearly a problem going on here with the V5 and I hope they resolve everyone’s issues asap.
So on a plus side did you get to keep the PSU and the unit? Might come in handy for other spares in the future lol…
Been in touch with Wahoo Support and have finally had feedback from Wahoo. I have the same outcome as Jeff. (Picture of the Severed Power Cord / Serial number.)
Then they will schedule the shipping of a Refurbished Wahoo Kickr as a replacement.
They have provided some links to dispose of the old device in an environmentally preferred method
I am the same reconnected after being injured few months and no power or cadence on wahoo Kickr. Can’t do spin down as it’s not picking up the power.
My lights are blue and red. I thought one of them should be green?
Raise a support request with Wahoo and start the process to get it fixed/replaced. I think they will only do this is you are the original owner having bought it from an approved reseller
Your Kickr Symptoms are exactly the same as mine. i connected with the Wahoo App aswell. No Power, No Cadence. The app did show some speed for me.
Wahoo will ask for information to proof ownership, serial number picture, invoice, Video of it running etc firmware version etc
I have a courier tracking number for my replacement/refurbished Wahoo Kickr.
Looking good for getting back on the bike
The support process works. If you have this issue get in touch with Wahoo Support. They will require some testing and documentation. But that is a small price to pay for a replacement trainer
Add me to the list of people affected by this. I am already in the support process and waiting for a tracking number for my replacement after showing evidence of cutting the power cord.
It’s odd that the timing for everyone is so similar…
It is a bit of a coincidence. New Year and so many failures
My last firmware update was a long time ago and I don’t think there was any update recently
If it is being zapped by static electricity. I not sure how that is happening. My environment is void of anything that would create a problem. Trainer and Bike are in a rubber mat aswell
Hi All. I have experienced same issue no power or cadence done all the reboot stuff no joy. Kicker bought late December 2020 worked great till now. I opened a ticket with wahoo and now they are offering a refurbished kicker but i put up $650 deposit of which $250 replacement cost + $40 shipping will be deducted when they recieve the faulty one back. I’m in Austin TX. Is thst the same deal others had when they recieved a replacement?
No. This discussion is clear to me that there is an inherent design problem with the Wahoo Kickr and it looks like the original ESD issue. At lease 26+ people in this discussion have had the issue
I can’t make out if you have given them money or not. But don’t if you have then try to get it back
The Wahoo CEO Chip Hawkin said they would do the right thing when this happened before
youtu.be/6MgromwkTOs?si=J7GrxpBUqWNJIAib
Thanks for replying. I have not paid anything to them yet but wahoo says that is the best they can do. I mentioned Zwift blog to them and that others did not appear to have to pay for refurbished kicker but not got a response from them. I just wanted to clarify others were not charged.
