Kickr Trainer connected, but no power output?

(Brad P.) #1

I’ve had a few occasions where I have connected my wahoo kickr core to zwift and it says connected, but not getting any power output. It’s very spotty. Any thoughts, ideas? I’m on bluetooth to an Apple TV 4K.

(Fnu Ashwani) #2


Oh no, sorry to hear Zwift is giving you some trouble Brad! For starters have you tried out our BLE troubleshooting guide?

Additionally, you can try our Kickr setup guide as well.

If your issue still persists, open a support ticket with us, and we’ll get back to you!

(Jaime Salas) #3

Hey Brad, I am having the same issue. I just bought my Wahoo Kickr Core and I set it all up and it wont read my power at all. I’ve tried it on the Wahoo Fitness App and it doesn’t read my power, and Zwift doesn’t read it either. Though, Zwift and the Wahoo Fitness app both can see the Wahoo Kickr Core. Were you able to get this resolved?

(Brad P.) #4

I was. I think I had my wahoo kicker paired up to my ipad which was causing conflicts with the apple tv. Unpairing from the ipad and making sure that the kickr had one source paired worked for me.

(Viricordo Ordovico) #5

I’m having the same trouble. I got a brand new Kickr Core, rode perfectly well with it for 1 week, and suddenly, I lost Power and Speed reading, both on Zwift and on the Wahoo App. FWIW, Wahoo support couldn’t help me on that, albeit trying everything to solve it, so I’m returning my trainer for warranty!

(Jeffrey Roe) #6

Had the same issue see this thread. Wahoo Kickr Core Not Reading Power. They seem ol with replacing the unit, but they sent me a label for FedEx with postage due --$75. Responded to customer service, hope it was a mistake. I will update the tread above with their response.

(Chris Shepherd) #7

Thanks for the post. My Kickr Core lasted 3 rides. Took it back to the local bike shop where I bought it and Wahoo gave me another which also lasted 3 rides. I’ve since been going crazy trying different devices and turning things on and off. This is the first forum that I have found that discuss this issue.

(Jeffrey Roe) #8

They replaced mine at no cost and they paid postage. Only two rides in, will keep updating if I have any more issues.

(J A.M.E.S.) #9

Same issue here. My Kickr Snap stopped showing any power. I bought a brand new Kickr Core and had the same problem after two weeks. I exchanged for another Kickr Core and I couldnt even get one ride out of it. What is going on? Wahoo has not been able to resolve this issue. Has anyone figured out why this is happening?

(Deep Dhanak) #10

Hi Jeffrey,

Is your new Kickr still working fine?