Tour for All crediting issue for riding events (May 4th)

Events
81

I have been hestling with this all morning after a did a Tour for All ride this morning and nothing showed up as completed…

I did something here that solved it for me!

I thought I was registered for the event (I believe did on the Zwift web page), but maybe I wasn’t…

I don’t know if it was just a coincidence, but here it goes what I just did:

  1. Open the Zwift Companion App;
  2. On the initial screen it should apear the Tour for All progression bar, with the 5 flower-like progression icons. Bellow that it should apear Events;
  3. Tap on the blueish Tour for All bar with the progression icons;
  4. It should apear a screen with a button for you to Register;
  5. Tap on that button;
  6. You should be now Registered;
  7. Go back or shutdown and reestart the app;
  8. On my account it shows now that Stage 1 is completed!

Please, let us know if this worked for anyone.

Regards,
Daniel

82

We are slowly working through the backlog of credit needed for the Stage 1 rides on Monday. Some of you may already see the credit appear as a ride, others (like myself) are still waiting for the system to get to us.

We are hoping to get through the backlog by end of the day. :ride_on:

5 Likes
83

@Wes
Can you say something to my not proper recorded ride on monday?

84

Thank you! I’ll Do it again this afternoon, just to be sure😄

85

Should my Stage 1 ride (which credited correctly) on a TT also count towards the TT requirement for the Ceramic Speed Misison (it didn’t)?

86

Mine has been correctes! Thank you!

87

Fixed now: Thank You

88

Thank you

89

Happened quite the same to me on race 3 yesterday… race appears in Companion, feed and Strava, but no badge nor rank.

I had some connectivity issues, anyway I assume an activity it either doesn’t show up at all or, if it shows up everywhere, should be valid ?

I opened a support ticket and posted in racing forum here TFA Stage 3 completed, I get the activity but no ranking nor badge

90

Hi all
First time in the forum
I recently rode stage 3 of the tour for all
I completed it but the tick on my home screen isn’t there
Anyone else have the same problem
Cheers
Darren

91

Same here after Race 3: activity is listed in Companion, feed and Strava and I have got Zwift mail, but no badge nor rank: reported through support as well as in Racing forum:

I had some connectivity issues during the race, but I wonder why the activity shows everywhere and the only thing missing is rank and badge… I assume it is either not recorded or if it appears everywhere (Including prompting the “thank you for racing” mail from Zwift… should be valid ?

92

Did TFA stage 3 yesterday, the activity shows up in Companion, feed and Strava, but I have got no ranks nor badge.

I had some connectivity issues, but I assume if there are problems, the activity shouldn’t show up at all… instead here I see it everywhere, it only lacks rank and completion badge.

Ah I also got Zwift “thank you for completing stage 3 of TFA” mail…

Strava: https://strava.app.link/Wakt5j3Vv6 …

93

Hey Marco… Marco here.

I have got a similar issue after completing Stage 3 TFA race.

It shows up in Companion, feed, Strava and I even got the Zwift mail confirming and thanking me to completing stage 3.

Anyway I am not in the ranking and I didn’t got the “badge” for this stage in the TFA board…

I had some connectivity issues during the race, but no problems saving it as it shows up everywhere (but no rank/badge as said).

What was your problem as it seems similar to mine ?

1 Like
94

Something similar happening to me here, did the stage 3 race yesterday. No badge nor rank.

Activity shows in Companion and feed and Strava.

Strava: https://strava.app.link/Wakt5j3Vv6 …

I even got the Zwift mail “thank you for completing Stage 3”.

Anyway not badge/completion tick and no rank.

I have an iPad and during this race I had some connectivity issues, but I assume if it was not a valid race, it wouldn’t show everywhere as completed…

I could save it without problems tough, with no crashes…

Sent a support mail, lets see…

95

Hi @Marco_Massara

Let’s keep it to one thread to get better help.

96

Thanks: please note my issue was about yesterday stage 3 TFA RACE tough, not may 4th riding.

97

I had finished Stage 3 Short ride on May 13th (9:01am EST start) and then screen dsiplayed stage complete message and congratulations on updated FTP. When I went to save the ride, the screen froze. I opened Zwift companion and it does not note that I completed the stage. The ride is marked some two miles short and when I look at the activity it says it can get partial data and doesn’t mark it as a Tour for All ride. I would like to credit for this ride. Please help. I am on a Mac OS 10.14.4.

1 Like
98

Goodnight. today I participated in the tour for everyone but my registration was not included in the zwift companion. What should I do or is there a solution from you, thanks

99

This is minor… still: “Tour for All 2020: Stage 4 Shorter Ride with Georgia Simmerling” Completed. Badge awarded.

No confirmation mail after more than 8 hours (but I did get confirmation mail for stage 3…)

(system fully updated, no connectivity issues, switch off all my WiFi, etc.)

100

Good morning, in the images that I send, the badge that I participated in yesterday does not appear in zwift companion in the tour for all event, another example is that strava is registered, please what can be done to continue with him? tour normally, I remain attentive to your comments, thanks

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Screenshot_20200517-095959_Strava.jpg
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