Tacx Neo Smart 2 cadence issues after Zwift update


(Valentin Zayash) #1

Hi,
After Dec 3 Zwift’s update Tacx Neo 2 cadence blinking permanently.
No matter how trainer is connected, via MacBook 2015, 15 Bluetooth, iPhone SE bluetooth Zwift companion, or iOS standalone app.

In other apps everything is alright.
Tacx Utillity
Tacx Training App
TrainerRoad


(Jim Hall) #2

I use Tacx Flux 2 and there are cadence issues here too. Cadence readout either disappears or fluctuates by 20-30 rpm in 10 seconds. Can Tacx and zwift get together on this?


(Colm Hawe) #3

I just got a tacx neo 2 and can confirm that there is an issue also with the cadence on zwift. The tacx neo 2 and zwift are up to the latest software versions as of Dec 5th 2018. I was connected to zwift via an iPad 9.7 2017 model. The cadence was constantly fluctuating giving readings such as 0, 80, 160 etc when i was outputting a consistent cadence.

The cadence reflected correctly in the tacx utility app.


(JoostBoZ) #4

I can confirm thus issue and have the same with my Tacx Neo 2 and Zwift (on MacBook and iPhone). Both MacBook and iPhone show exactly the same behaviour as reported by other users, where cadence is bouncing all over the place and often defaults to 0, something like: 54, 102, 0, 63, 125, 0, etc.

This started with the 3 December update. Everything was fine before the update.


(Valentin Zayash) #5

Yes, just the same behaviour


(d emerg [PACK|ZBR]) #6

I have the same issue via Bluetooth, works fine via Ant+

Regards,
Peter


(Alex G.) #7

Same Problem


(Andreas Gad) #8

Same problem as well


(Anders Bang Poulsen [DBR]) #9

I have a completely different setup (KICKR Core and Stages G.2) but after the update I did see the same issues today. Quite frequent cadence dropouts. Never seen a single dropout with these devices before :frowning:


(Vincent W.) #10

Investigating! Will update soon

Edit: @Anders_Bang_Poulsen @Andreas_Gad @Alexander_Gloel @merg @valioozz @JoostBoZ @Colm_Hawe can you all send in a support conversation with your log files, the device you’re using, your game version, and whether you’re on Bluetooth or ANT +?

Support Conversation: https://support.zwift.com/contact/contact-us-HJH8N4RNQ
How to find log files: https://support.zwift.com/en_us/how-do-i-find-my-log-files-(cycling)-SyTW0JZSX


(JoostBoZ) #11

Thanks @Vincent. Happy to hear that Zwift is investigating this issue.

I just sent you separately via email the log file of my latest ride where I also had the issue with the RPM data. For the broader group, my setup:

  • Tacx Neo 2
  • Macbook Pro
  • macOS 10.14.1
  • Zwift game version 1.0.32268
  • iPhone with Zwift Companion 3.0.1
  • Tacx connection to Zwift with Bluetooth

(Andreas Gad) #12

Hallo Vincent,

thanks a lot for working on this problem. Since I‘m zwifting on Apple TV 4K I am not able to tap the Zwift Logo with the remote to get to my logs. I am zwifting on a Tacx Neo 2 with Ant+ disabled and my Companion App on.

The cadence jumped all the time from 0 to around 80 to around 160. At no time were the cadence steady. On the Tacx Utility App the cadence is steady.

I use the following Software Versions:

Zwift: 1.0.32268

Comp App: App Version 3.0.1 (527), Server Version: 1.123.3

Tacx: 0.0.15

If there is the possibility to get my logs out of Apple TV please let me know.

Best regards

Andreas