Please remember that we just came off a holiday weekend, I don’t think they work weekends anyway, and due to the lock downs all staff are working from home while having to home school their kids. Zwift has seen a gigantic increase in new members in the last 3 or 4 weeks and support is very backlogged. They aren’t ignoring you, there are just thousands of requests ahead of yours and it takes many hours to get through them all.
The other thread is linked here: