Hi all,
I just completed the Surrey Hills Route to claim my Zwift Badge.
The Zwift Surrey Hills Route, when one selects a route at start up, claims Surrey Hills is 40.8km with 890 climbing metres. See image 1. However, the actual distance is 43.9km with 985m of climbing.
See image 2.
Why such a difference?
Can you please fix this issue for others who might stop riding after 41km.
The same thing with âSand and Sequoiasâ : 22.7 and no 20.2 km.
As per Zwift: Do not simply ride the distance stated for the route and assume youâre done. Nearly every route has a lead-in section which can be up to a few miles long, so if you donât see the achievement pop up, keep riding!
Also, nearly every route ends at a banner of some sort. So if you havenât crossed a start/finish or kom banner, keep riding!
The distance is the lap/loop distance not counting the initial lead-in. If you rode 43.9 to complete the first lap it means the lead-in distance was 3.1 km. If you did a second lap it would be 3.1 + 40.8 + 40.8.
This is the Surrey Hills ride I did yesterday. No badge. Even with the lead in section, this doesnât make any sense.
I agree.
Itâs just crazy that the team at Zwift canât ACCURATELY stipulate a route. Forget about the âlead-inâ just specify the ACTUAL length and altitude when one selects a courseâŠ
It is very annoying.
See the Zwift insider description
Also, did you select the correct route, you need to pic the route in the start menu, you cant do it as a free ride.
Yes, I picked the Surrey Hills in the start menu. I never free ride. I went over Fox, Box and Leith hills twice. Both forwards and in reverse.
In the end, itâs not a big deal as the workout is the most important thing. Yet, I totally agree with Stephan though. It should be accurate (in most cases, it is).
Yeah⊠all to common now. Come on Swift letâs see if you can fix this bug!
Sounds like you did Fox, Keith, Box and Leith Hills. You need to go up Fox a second time to finish.
I only found this out by doing what you did, not getting the award but while continuing the ride I then checked the route on Zwift Insider to find out that I needed to do another Fox hill climb. Got the award at the top of Fox hill for the second time.
So, I donât see a bug, just a really bad user experience. Having to go to a 3rd party site (Zwift Insider) to work out what is happening in Zwift is not good.
I expected a lead in but did not expect that a lead in would include a climb.
Just listing the start/finish point on the route selection would help.
In the meantime, just look at Zwift Insider. Itâs basically the user manual for Zwift that Zwift forgot to write. Great site 
Thatâs whatâs confusing. I had Zwift insider open during the ride (agreed, great resource) and was waiting for the route award to be granted at the top of Fox hill on the second ascent but that didnât happen. Profile from Strava is belowâŠ
hello guys,
i had the same problem this morning. I tought when I climber second time on Fox hill, that the achievement will be unlocked. I also drive to the next hill, but nothing happened.
I agree, that it is important just to drive and train, but this badges are for aditional motivation, which i didnt get⊠does anyone know what was wrong?
thanks
Yes, all of you who have climbed the Fox hill twice should have gotten the badge. It worked in the past. I got it a few weeks ago. This is probably a bug introduced with the latest update.
Zwift support says:
Because many of the routes in Zwift include a lead-in, which isnât part of the distance shown in Zwift, itâs sometimes hard to know when the route actually ends (though it does look like you completed it). We generally recommend continuing to ride until the achievement pops up on your screen. Additionally, Iâm sorry for the trouble, but we donât have a way to manually add badges to your account.
That being said, weâve received a number of reports of badges not being awarded even when passing the intended ending of the route, which has been confirmed to be a bug.
Iâve checked with our team and theyâre working on a fix. While there isnât a work-around for this issue as of yet, the fix will come from our end and all you should have to do is keep your Zwift app up to date.
We appreciate your patience and understanding as we continue improving Zwift. Please let us know if thereâs anything else that you need assistance with; weâd all be more than happy to help!
So that means instead of getting a badge for it I rode the route twice for nothing? So instead of riding other routes and get their badges we need to ride it again?
I rode Surrey Hills yesterday and didnât receive the Badge either, so I contacted customer support and they said this:
We do have some additional information that may help get the badges unlocked as well as a workaround that can help as well.
Many of the routes have a serious distance lead in before reaching the official start/end point. This is not clearly communicated anywhere in game, but all routes start/finish at some kind of landmark. Generally this is the orange overall arch on most routes, but on some, like Surrey Hills for example, will be some alternate segment arch. In the case of Surrey Hills itâs at the Box Hill KOM arch.
Some members have reported that after they finish the route, they do u-turn, cross over the finish point again, do another u-turn and continue riding and the route badge will unlock.
