Hi,
I finished stage 1, but my progess is still 0%
I re-installed both Zwift and the Zwift Companion app, but this didn’t help. I use Zwift on my Android phone, yes enough storage. I also sent a message to Zwift, but maybe someone here knows how to fix this.
I re-installed both that didn’t help.
Thanks for your reply!
Regards,
Angela
You can’t fix it, and pretty much every campaign has these issues. Support can credit you for the ride. I don’t know why these campaigns are so unreliable but it’s really common and has been for ages.
Hi Paul,
Thanks for your reply.
The ride took me 36 minutes but afterwards it took several e-mails to get the problem solved.
Not happy to hear this is a often occuring Zwift problem.
Have a nice day!
Hi Angela,
This isn’t a frequently occurring issue on our racing programme, despite what Paul says above.
It’s something I became aware of a couple of hours ago and have asked our development team to review as the setup appears to be fine.
Apologies for the frustration.
I just encountered the same issue.
Event The at Home Cycling & Running Virtual Training App
I restarted zwift, still 0%
We had big spin stages that did not spin, we had inside out workouts that did not register, now this… 
this is 100% true: let’s add tour de zwift stages, tour of watopia stages, route chaser completions, etc…
Hi Xavier,
I’m sorry to hear you are also having progress issues. I know how frustrating it is…
I don’t know if there’s a difference in how the ZRacing series tracks progress compared to all the other series out there, if there’s some complexity to it that I can’t see. All I know is that pretty much every time a campaign comes up, there are numerous reports of missing earned progress in all the places where I observe reports like this. It wastes customer time, support time. I would love to see more effort applied to making these things reliable because they are an important part of the game. Something is going on every month.
This is the first time (that I can remember) that there has been a progression issue with a ZRacing campaign - appreciate there have been difficulties in the past with non racing programmes.
FWIW we are basically doing with you have suggested (Paul) in terms of a review of why this has been happening more recently.
I agree!
Looks like there have been issues in the past, just search “Zracing credit” on the forums and you get quite a few hits.
I think most of the recent issues were because there wasn’t a finish line or people went on the wrong route. So that’s a different bug.
Oddly I can’t ride through a finish line without a crash but I do get event credit.
Something for everyone.
Ride On
Inside Out was the most recent campaign that had a large number of progress failure reports. I have no idea if it’s the same issue but that’s a recent one.
I didn’t have problems with Inside Out.
First time my prigress wasn’t right was a stage in Makuri May and now Cityscapes.
In both cases I provided proof of finishing the stage and was rewarded the stages.
Ride on!
We’ve now resolved this issue. Those impact will receive credit in the next 24 hours or so.
Solved indeed. Thanks.
QA still has quite a bit of room for improvement. This kind of problem should just not happen.
In honesty, I am the QA for this programme and it did not happen on our QA environment - this is one of the things I specifically test for.
We’re moving to a new campaign system in the coming months which hopefully should eliminate this sort of issue from happening.
