new to Zwift so still learning the ropes. Extensive IT knowledge and experience so know my way around things, usually.
Today i decided i want to ride with other people, so i joined a 6:30pm event via the Zwift App on my Android phone (the Upcoming Events area in the top right) then showed the Orange “Going” beside it.
Doing some quick reading, someone notd you need to be “in-game” in order to get prompted to join the event you choose…okay, in game i went, 15 mins before the event started, so, 6:30 comes and goes… No prompt to join an event…nothing?
So, i see the event is there, on my Android phone, says i am going… so i un-click it, at this point it is in the status of “Started. Join Now!” So I click on it again, says “going!”
But does nothing, so never got prompted or pulled into the event.
Am i doing something wrong? Would love to get into some events and group rides, riding around alone while nice sometimes, gets kind of depressing!
Normally I choose an event in the companion app, then get ready to go to my paincave within half hour of the event start. When I log in, I choose something, don’t really matter what, to to a warmup. At this point I see the blue “Join Event” button already in the down left corner. I do my warmup and at 3:59 min a “Join now” prompt appears in the middle of the screen, counting down 30 sec. So usually I do nothing and 3:30 before the events starts I’m in the start pen.
I once had this, when there was no button and no prompt. That was a last minute calling. But I was able to quit zwift, restart and late-join the event.
It’s really not that difficult, you just have to get used to it.
Once again, did not pull me into the even or prompt me to join.
Choose an event that started at 7:20pm via the companion app. at 7pm. Joined a normal ride in New York, rode for almost 14 mins. When i signed up for the event it asked it to remind me at 15mins - no reminder in Zwift or on companion app.
I then exited my ride (another annoyance when i save my ride it completely closes Zwift to the windows desktop or if i decided not to save a ride, close the app entirely…) When i came back in on the Windows app it shows the ride i was to be in, said “Going” and if i hovered over Join Now it just changes to a LEAVE button.
I really appreciate your help so far Gerrie. I will say joining an event should not be this complex, this reminds me of a system that was “designed by developers”. Something so simple in nature, should just be as easy as click and go with in 1 app and be done with it.
Closed zwift on computer
Started Companion app on tablet and joined an 8:05pm event - noted as Going - did show me a reminder in my Tablet notifications at 15mins (i was expecting one in the App directly)
I installed Zwift on my main Desktop computer, and guess what…as soon as i went to Ride just to see…it then showed me the prompt to “Join Event” for the ones that did not show on my other PC… So one computer hows me the Join Event…but the other one does not…
I even entered and event that had already started, went on a ride and BAM! prompted me to Join the Event…
So Android phone and other Windows 10 1909 PC do not show it, but other Windows 10 1909 PC does show it.
One that is interesting is the port 21587 is connecting to an private IP range:
Once I allowed the 3022/3023/21587 access out, everything appears to work fine now. Can you tell I work in IT?
Zwift, please consider doing a connection check in your installation to confirm that users have all ports open or a note in the installer of the required ports, this could easily be done via a ping out on the set port in the installer. I know not many people may lock down their networks so tight, but with the way security is going and vendors are being pushed to make their devices more secure (routers) and windows firewall it could come in handy.
Wow, I work in IT too and I would’ve never guessed that blocked outgoing ports could be the problem.
But I thought till now, everybody who blocks ports or keeps his firewall really tight is monitoring it to see if anything important wants to go through
Welcome, hopefully someone else does find it handy, someone who is as over the top on securing their home networks and Zwift adds those other 2 ports to their document page.
@Bench I think that is what got me at first, because everything else worked, companion app and the basics, which i guess all use port 80/443. This is why so many apps over the years have just gone to 80/443 instead of custom ports, largely to get around enterprise security, but it just simplifies things in the end.
I love my PFsense box! i see everything! When i first set up some Wyze camera’s on their own VLAN and saw them sending data to a Korean IP…(which they still have not answered me on) When they claimed all the data remained on North American AWS servers…