Hi - I have done 3 rides in the last week , saved them at the end of the ride (SAVE & EXIT), yet they have not saved to my profile , they are also not uploading to my strava account even thought its showing as connected in my profile > has anyone else had this problem ? help Thanks Ava
Do you have open zwift sessions on a different device maybe, a iphone or ipad perhaps?
1 Like
no every ride i have done has been on the same laptop connected to the TV
1 Like
Could be a network failure then. Restart your wifi router and modem.
2 Likes
If they haven’t shown shortly after completing a ride, then my experience they never will.
Sorry.
gutted 
Hi @Ava_Brown_Clancy_Bri welcome to Zwift forums.
Were these brief rides? Rides need to be 2 km (1.24 mi.) or longer and runs must be at least 0.8 km to upload and save to your ride history.
The other common reason is flaky internet / WiFi when you’re saving. Rebooting your DSL / cable modem and WiFi router regularly to develop.
20 mile rides each time
In my case i rode a Richmond - Ceramicspeed mission 35 km and when i finish and save ( using PC and Android) there was NO km added in my Companion app and in the mission BUT
the XP, level and the badges of the finish route are shown correctly.
1 Like
@Ava_Brown_Clancy_Bri
Thanks for eliminating the minimum distance as a possibility.
I looked at several of your partial log files saved to our server over the past week, and in each instance, there’s evidence of network disruptions. Typically, this means WiFi issues within the home. I took each log.txt file and uploaded them to zwiftalizer.com. This is a third party site that diagnoses your log files.
You can verify with the complete log files on your computer, and here’s how to find them.
This type of disruption in your WiFi (or problems further upstream with your ISP) will cause your sessions not to save and upload at the end of your ride. Here are some steps you can take to improve that..
1 Like
Hi, I have just had exactly the same issue as you describe: Completed the ride, checked a new badge, checked the workout I was on was completed and then saved and exited… and the ride is gone! I have had a couple of brief (5-10 sec) drop-outs during th ride - where my wattage disappeared, but the same happened on Tour For All Stage 4 yesterday and the rise saved without an issue…? I’ve logged a support call
1 Like
Me too. Two rides over past few weeks. Lost a 26miler (big loop), then three sisters (epic climb) for it not to save, or rather it credited me with a partial ride but I got the achievement badge??? I uploaded it to Strava manually so there we go. It is annoying though.
1 Like
@Ava_Brown_Clancy_Bri @Russell_Bradbury @J_JC
A common thread I’m seeing among you three is that you’re all in the UK. It is possible that this might tie into an ISP issue we saw last week with members in the UK and Europe.
Let me ask:
- Which ISP do you use?
- Is it a cell or landline-based (fibre / cable / DSL) service?
We ask that you contact your ISP to let them know there may be routing issues to our servers hosted by AWS. There are some connectivity tests you can perform first so that they have specific IP address information they need to help from their end.
1 Like
Hi, Are you able to help me too, please. I am repeatedly losing the final 10% of my rides. This has happened on each of the last 3 rides.
In cases like this, we’d want to see your game logs so we can what’s happening with your specific computer. Logs are text files, which will need to be emailed to my Support team colleagues. Text files can’t be uploaded to the forum because they’re a malware vector.
Please contact us and mention that you want to email an agent to send a log file. That’ll get you to the right human specialist faster.
I experienced a similar issue with the “save” step stalling out, the “spinner” on the save button just kept going for an hour. I took steps to attempt to overcome any network issues, confirmed Wifi connection, used the “back” button to re-enter the game and then “end the ride” again, then “save”.
The save step stalled out again and never uploaded or saved. Eventually I closed the iPad that runs the app and the ride disappeared when I reopened the app. Technology is fickle but this is still a sad disappointment.
Any advice on how to avoid this in the future or retrieve the workout is appreciated
Hi @chance_cooke. This is Juan from Zwift. Welcome to Forums. It’s great to know that you taking the time to share your concern with us. I appreciate all the effort you’ve put into overcoming your issue uploading your activity. Well done!
I went ahead and took a look at your account and noticed that you’ve been experiencing brief periods of disconnection from our servers. This is commonly caused by issues with the internet connection. Therefore, I’d like to suggest you click on this link​ to learn​ how to overcome it.
Let’s give it a try. If the issue persists, please do not hesitate to contact us. We will be delighted to provide you with personalized assistance.