'Ride On' reciprocate quick button? NG in Zwift Ride

“RIde On!” :+1:

Of ALL the features pumped and touted by Zwift, the ability to motivate, encourage, and engage is the simple ‘Ride On’ feature.

However, when received, it’s SO clumsy to reciprocate. It was SUPPOSED to be a feature in the older ‘Play’ controllers. That’s exactly why I had purchased them over a year ago. (That worked intermittent for me).

I’ve since purchased the Ride Frame and controllers. Yes, it has a ‘Ride On’ bomb button (Z) and I use it all the time.

BUT… it does nothing to reciprocate an individual Ride On. Unaffected.

You all know how taxing it is while working out to struggle with the Companion App OR a laptop to find the person and deliver a reciprocate. I’m shaking and moving.

PLEASE FIX THIS?

Thank you. :slight_smile:

Jim Cooper: J.imCoop1953

Does short-pressing Z not work? It does on the Play controllers.

Hi @Jim_Coop1953

As Hans noted, a quick press of the Z button returns a Ride on to someone who gave you one.
A press and hold is sends a Ride on Bomb. Someone does not need to send you one first in this usage.

More functions of the Ride controller buttons are on this FAQ.

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Right. That’s what it is SUPPOSED to do. I have not beeen so lucky.

I will try again tomorrow and report back. I hope I am wrong. This hasn’t been working for me on the Ride controllers. (Someone on Reddit also remarked about this.)

It DID work on the Play controllers.

Thank you. I’ll be back.

Agreed. It worked on my Play controllers last spring, but stopped working sometime over the summer – perhaps with a recent firmware update? – and now the Z button will only give RO bombings. Returning single ROs is a function I’ve missed often this fall.

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@shooj it would be nice if we could use the controllers to send a ride on when the thumb icon shows up next to the rider list (like for PRs and workout completions).

@shooj So I CONFIRMED this morning: The single press does NOT return any ‘Ride On’.

I waited for 4-5 opportunities as they were noted on the upper HUD, and when I tapped the button, No haptic vibration or anything signaling a return. (Like it used to, and may still do on the ‘Play’ controllers.)

I then visited that rider and the ‘Ride On’ are was not greyed out (Had it been delivered.)

I Manually returned one there.

So… I’m not crazy. Firmware needs an update. :frowning:

Please let us know if this can be fixed?

@Jim_Coop1953
I don’t think it’s a firmware flaw, because this would be much more widely reported.

It may be a hardware issue with that particular controller, and I’m asking the team to advise. Stand by.

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OK. (The button WORKS, because I can hold and give a widespread Ride on to many. Every time).

So, to anyone visiting this thread with the RIDE Controllers: Does yours work properly?

There was an issue a few weeks ago where returned ride-ons were “hidden”.
Has that issue been resolved?

No, not yet

The message “x gave you a ride on, press z to return” disappeared a couple of months ago.

So, could that be the issue? The ride-on is actually returned, but just not seen?

I think these are separate issues. I have the play controllers and while the message no longer appears on screen if i quick press the z button i do get haptic feedback and ive noticed it does still return a ride on. The OP is saying the ride frame controllers arent doing that. Must be on a different version of firmware?

That’s also what I’ve noticed with the Plays. No more message other than __ gave you a ride on! but the z button reciprocates and does haptics.

With the PLAY controllers you are correct: I had them and I got a brief vibration (haptic) confirmation when I sent one successfully.

The RIDE does not provide any haptic, and as I have found, it also does not return the RO.

Glad it is being looked into. This innocuous button/message is a core part of th Zwift Comunity!

I rode this morning. Tried numerous times to no avail.

I posted the query on Reddit: Not one person came back to say it works. One DID say it doesn’t.

I also asked in my group ride if anyone could return a ‘Ride On’ with a tap of the Z button. Crickets.

@shooj wants me to ride on Sun morning and they will monitor my actions. Thank you! Will do.

Until then I have yet to hear of a SINGLE OWNER that this works for.

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I’ve done 3-4 rides since the last post. Nothing has changed. However…

I temporarily hooked up my older ‘Play’ controllers and that Z button did both. Hmmmmm. Definitely a ‘Ride’ Controller /firmware issue.

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