12 months ago I brought a new (Saris H3) turbo trainer and I need to clear/wipe my Wattage PB stats as are they are now unachievable given my new trainer is a lot more accurate than my old one (Elite Turbo Muin Direct Drive Trainer).
I’ve read online this used to be done by uninstalling and reinstalling the APP however from December 2022 this no longer works. As it appears the stats are stored on Zwift servers.
I run Zwift on my “AppleTV”, Ipad Pro and Iphone 13 (depending on the needs of the day).
I also have the companion APP.
Please can anyone help? I tried contacting one of the ambassadors but no-one came back to me on the chat or by email.
IT not my forte but you might wish to look through this linked thread where there is a solution but it might only work for PC. I’m not sure I have seen a solution for Apple TV yet.
Hi Ian, thanks for the prompt reply, lets hope someone has a fix as i cant be the only person wondering this.
Received this today direct from Zwift.
Thanks for reaching out to us! This is Carlos, a Support Specialist at Zwift. I hope you are having a great day!
I am sorry to read that you are having this issue when trying to clear/wipe your Wattage PB. I fully understand how concerning it is to have information you can not rely on on anymore. Please do not worry, I will be glad to help you with this matter
We appreciate the time and effort you invest in searching. You did a good job. also thank you for sharing the screenshot. After reviewing all the information related including the one you shared, I found that At this time, we’re aware of these known issues and we are currently working to get a solution as soon as possible.
While there isn’t a workaround for this issue as of yet, the fix will come from our end and all you should have to do is keep your Zwift app up to date.
We appreciate your patience and understanding as we continue improving Zwift. Please let us know if there’s anything else that you need assistance with; we’d all be more than happy to help!
Member Experience Agent
I hope this helps people understand a fix is coming, but no timescale
Well, we now know it wasn’t to be fixed in the 12 months of 2023!
The workaround is to email firstname.lastname@example.org and tell them why you need your PRs reset.