My avatar froze many times

Bugs and Support
1

Yesterday while I was riding, racing my avatar froze many times through the ride and I lost the group I was riding with…this happened some other times in the
past???

Also, on a different note…when I finish a designated ride can I go back to choosing where I want to ride, to the first screen that I get when I start a ride or
I have to close Zwift entirely and recalibrate my bike etc. (which takes a long time)…

Third when I close Zwift it doesn’t ever shut down properly and I always crashes…HELP

2

Hi Jeff,

I started a new topic (split from this post) for you as this relates to the Zwift app not the companion app.

Can you give a bit more information on what system do you run Zwift and how do you connect to your trainer.

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3

This sounds like you were having some signal drop outs, are you using ANT+ or Bluetooth?

You would need to end a ride and close the Zwift app and restart it to select a different route.

Can you post a run down of your setup (more detail the better).

4

Use wahoo kickr with ant for pc windows

Jeff Berger

5

Sound like you had some kind of interference, do you have your ANT+ dongle next to your trainer?

Did you pair the trainer using the FE-C profile in Power and controllable.

See this link.

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6

Yes, right next to it

don’t know what
FE-C profile in Power and controllable is…

7

You may want to look at this article: How to Fix ANT+ Dropouts in Zwift | Zwift Insider

Make sure you read the “A SPECIAL NOTE ABOUT WAHOO KICKR ANT+ DROPOUTS”

8

You can see the FE-C option in the paring screen. See this excample

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9

I will check, but I only get one option

10

Let us know what option you get, you may have to click unpair and repair to see the options.
See the link i posted above.

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11

You don’t need to recalibrate before every ride.

12

I didn’t mean recalibrate , I meant reconnect to all of the sensors which takes time….

13

Jeff

When you say freezing what do you mean?
I experienced this past week 2x a scenario where the feed would freeze, then advance frame by frame. I’d see bikes with no riders, I’d not really progress in the game. I was able to pin this experience this on my machine and it’s due to Windows doing what Windows does. It’s best to look at the overall symptoms. I had an issue where my disk was 100% utilized. As a result Zwift would freeze. If this is the experience you had you may need to figure out what’s up with Windows. In my case it was due to a recent forced update of the OS itself which caused the disk to thrash.

14

:+1:

I’ve only ever run Zwift on Apple devices, mostly on an apple tv device. I know that running Zwift on PC;s has some advantages, but connecting to sensors on apples stuff is instantaneous. Might be worth consideration.

15

Mine connect instantly too on Win 10, the only one I usually have to wait for is the HRM. I lick it real good so it’s nice and wet and then it connects. Sorry… that was nasty… and salty… :nauseated_face:

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16

We all have done that, but now I always has at least one bottle of water so I just put a few drops of water on it. :sunglasses: :sunglasses:

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