I’m sorry to bring this to the forum but I’m at my wits end. I’ve posted two crash logs, 1/16 and 1/17, and have only received automated responses. I have looked through both support and the forums to resolve these issues but to no avail.
The problem: Zwift crashes during ride, every ride. Most times during the ride my avatar will coast to a stop as all the data goes to zero but then starts again. This happens once, sometimes twice. Then eventually the program freezes up. Trying to restart, sometimes I can’t even get through the log in. If I restart my laptop and then Zwift again it will start only to freeze up a short distance down the road.
A brand new Lenovo laptop dedicated exclusively to Zwift. No other apps are running on it. Windows 10 OS.
A Saris M2 trainer.
A Kurt Kinetic dongle.
Samsung Galaxy 7 with Zwift Companion running.
A Garmin heart rate monitor.
I’m connected to a large monitor via HDMI.
I’ve updated every piece of equipment.
I’ve uninstalled Zwift completely, removing all files, then reinstalled.
I’ve uploaded the “missing” files from Microsoft for Windows 10.
I’ve tried riding without the Companion and my heart rate monitor but still crashed.
This has been going on for nearly four weeks and i am very frustrated with the performance and the lack of response from Zwift. I used Zwift for three months last spring with no troubles. I have a lot of money and time wrapped up into this and would really appreciate some help from someone to resolve this. All the best. Thanks.