After last update, zwift App on Apple TV stopped registering the username and password, i have to enter email and password every time i open the App. Could you help ?
Out of curiosity, have you tried force-closing the app after each use? I use Apple TV and am not having any issues with the app remembering my user name and password, so Iām guessing it might be something happening at the user-end.
Hi, I close the app normally, but when starting it asks for login and password again
What do you mean by āclose the app normallyā? Do you mean you just exit the app at the end of the ride, or do you also force-quit the app after exiting? Iād recommend force-quitting after exiting and see if that solves the issue.
I double-click the home button, then swipe to the app, after that I drag it up. Would this be the procedure to force the close?
Yes, that is definitely the force-close. And youāre still having to log in every time you start? Is there anyone else using Zwift on the same device? Or do you possibly use Zwift on multiple devices (wondering if you might be logged in twice, somehow)?
Thanks for the support. Access zwift through the notebook normally, it goes straight to my account. What happened is that I created a new user for my son from Apple TV.
Could that have influenced?
Possibly. I think the ATV is supposed to be able to keep account information for 2 separate accounts, but I canāt say definitively as I am the only Zwift user in my house. Do make sure that you are completely logged out of the Zwift app o the notebook before signing in through the ATV, though.
Hopefully someone with multiple ATV users will have better information.
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I have the same annoying problem. Need to log in every time and to pair the power source and the heart rate!
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Gentlemen, itās back to normal access. What apparently caused the problem was that I changed the username to participate in a TTT and left the NAME field blank, so Zwift doesnāt abbreviate it. After changing the username again Apple TV recognized againā¦
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Same problem for me. Itās really, really annoying because I have to reset my settings again and pair all of my bluetooth devices to the app. Zwift, please fix this! Iām literally doing this every time I ride. And force quitting does not fix this. Also, Iām the only user of Zwift in my household, so this has nothing to do with multiple users (more than 2 users) of the app.
I am also getting this issue now and it is super annoying! My username hasnāt changed but the lastest update makes this hug reappears and on top of that, I tried using the iPad version of the app in the background while using my Trainerroad and noā¦ Zwift is so badly develop on iOS that the app stops as soon as it enters the background.
Iām honestly considering cancelling my subscription because I only use it during summer to keep me sane from Trainerroadās boring training screensā¦ But Iād rather have that than loose my money and get angry on every app start.
This happened to me as well. I fixed it by removing and reinstalling the app.
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Same issue here, removing and reinstalling doesnāt work ā¦
I have this issue too. I donāt see any solution here.
The issue continue with the new version. Itās not just a login trouble but Zwift App lost all settings. The issue appear after some inactive (inactive only ?) days.
When you start and the ugly music appear, the nightmare restart and you need to reconfigure all your Zwift App and dream itās the last one.
Perform a complete āReset and updateā of the AppleTV, after which you reinstall the Zwift app.
Ensure, when you see a pop-up asking for a permission, that you ALLOW that permission. (including ālocationā permission) Denying any permissions can cause issues with Zwift on ATV.
100% of the time, doing the above has solved all my ATV issues. (1st Gen 4k and latest gen 4k) Caveat: the Zwift app must be force-closed after every ride.