“There was an error logging in with that account. Did you change your password?”

Bugs and Support
#1

I’m using Apple TV to run Zwift on a monitor. No problems since day 1 till today. When I try and ride all I can get is the message :“There was an error logging in with that account. Did you change your password?”

I didn’t change my password. I can login to the Zwift website just fine. I don’t know where I even go in Apple TV to try and login again. I have considered deleting Zwift from the apple TV but I get the warning that deleting the app will also delete all of the data. I certainly don’t want to delete my data.

Help please, Zwift is now unusable for me. Thanks

#2

Fixed it, for anyone else go to change user then add existing user then reenter login

1 Like
#3

Hey…

Same issue however not with Apple TV… can anyway advice?

Thank you

Impossible to contact customer services
Login Error - 05152020
#4

Same issue, same fix (change user, login). Run Zwift through a Samsung Galaxy.

#5

Same issue for me on Apple TV (I think 3rd gen). Same fix as above. Hoping it doesn’t do this often.

#6

Hi I had the same issue today, did you find a way to delete the original login off the apple TV? I now have 2 logins of which only one will work, it’s just irritating.

#7

Same problem however the fix above does not work! Zwift team could you please support? Very annoying I’m now missing my workout

1 Like
#8

I’m having the same issue. Zwift works fine on my phone, but won’t work on my AppleTV. Tried re-entering my user name and password, and no luck. Worked fine Sunday.