Same issue. Was hoping update would fix but not. Firmware up to date and on kickr bike v2 but this was the same on a v1.
@shooj its been almost 2 weeks since this was reported and not a single comment by a Zwift employee (which is horrible customer service btw). Can you please acknowledge Zwift is aware of this issue and looking into it? Or if additional diagnostic data is needed from affected users?
Based on this observation from @Verde_Espada , this may be related to event tags.
@D_Watson , @Mark_Barley , @James_Ryan1 , is this issue only occurring for you during and after events with steering disabled or is it also occurring if you start a fresh session and go into a free ride?
@Rowdy so far I’ve only noticed it during and after a group ride. When I first spawn and free ride everything works. Go to a group ride and get the “steering disabled” message and all buttons stop working. In the past the power up button would still work in a group ride (so something in the code got broken with an update or something). Also in the past after the group ride ended and if you still continued riding steering would be enabled again but for the past 2-3 weeks (at least) steering stays disabled even after the group ride is over.
I have a group ride tomorrow evening so I’ll confirm everything then since I haven’t tried since getting version 1.39
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Yep same. Works ok in free ride when first riding but once joined an event it stops and doesn’t work in free ride after.
Tonight was the first time i rode using the new update. My kickr bike turns off when selecting the auto incline mode and the buttons on ymthe left shifter (incline & u turn) do not work, neither does the decline button on the right shifter.
Edited so i was clearer.
Hello - Starts and happens when you turn it on from the start ,
- With a Pace partner you are all over - it basically a full-time job to stay in the pack
GUI shows as Amber but all the buttons and steering works - Things get interesting when you attend an event with steering off (you basically stay in the draft no bouncing around, when it ends it’s a little hit and miss - i have not been able to get a consistent response Sometimes it remains off Ie Event ends and it’s still off - it does not reenable - some people above describe it as stopping but for me it never reenables - this is because it was never enabled i.e Zwift sees it as amber. Other times it turns into a mess ie its off but it thinks its on and it keeps pushing you into other rides and the outside.
The steering is integrated into the Kickrbike so when it messed up there is nothing you can do - and with this bug as you can’t even turn it off as a work around. 90% of the time i quit and turn to RGT at this point.
I am on a MAC with Kickr v1. Same on Appletv and Windows
@Rowdy so this evening I tested it again on 1.39. Started a free ride with D Bernie as a warm up. Steering and power up buttons working on Kickr Bike V1. Joined the Herd Saturday Doughnut Ride and steering disabled (expected) but was finally able to use the power up button to active power ups during the ride. After the ride ended and selected “stay here” steering worked again as well as power up button.
Hoping this isn’t a fluke and 1.39 fixed whatever 1.34 broke. Will let you know if it shows up again
Is it possible the issue is workout related - Lats night i completed the race work out and after the workout (as i joined straight to the Workout) it left me on the Map (at the village i believe) while the work out ended the ERG enforcement did not stop and my buttons stopped working. SO basically, i finished the race WO4 stayed on for the cool down but once it finished i was limited to the cool down ERG and buttons stopped.
Anybody else see the same?
Did the steering was disabled during the group workout?
No - work out steering was active, no issues to report only broke post completion
Interesting! Something new then maybe…
I noticed that if I end my workout on a flat road (Tempus Fugit to name it) the resistance will be stuck at the one required by the workout… until the road start to go up or down. Like being stuck in erg mode.
But I’m not sure that it’s a recent issue neither that it’s a Zwift (and not a KB) issue.
I have the same issue.
On initial log in and on free ride all buttons work as the should.
On joining a group ride/event the power up and steering buttons stop working.
This includes robo pacer rides.
On finishing the group ride the buttons still do not work despite exiting the map and starting a new route. Only by rebooting zwift Will the buttons begin to work again.
Using kickr V1 and PC.
Same issue here with a Kickr Bike v1. I’ve done two Chasing Tour | Chasing Pink-races this week, and steering was not working in any of them. (Luckily I was placed in the middle of the road so I mostly stayed in the draft anyway.)
Same problem last week. I verified that steering and PU button worked during free-ride, but as the (steering-enabled) race started I was placed firmly at the right side of the road without any means to steer into the draft. Problem remained as I exited the event (neither steering, PU button, nor U-turn button worked). Unpairing or changing world didn’t help, only restart of Zwift did.
Just want to mention I’m getting the exact same issue. Using Apple TV (latest version) and kickr bike v1. I thought it was related to the latest release of Zwift which caused this, but looks like it’s from April (I’ve had some time away from the game)
I was just following a simple course for the badge, so nothing special like joining an event.
Gears worked fine, but was not able to activate power up, or do a u-turn.
Steering did work for a little bit, but also noticed this stopped working mid way through the course…
Can Zwift get this sorted asap please - this is clearly a frustrating issue for kickr bike users.
Riding Kickr Bike V1. Windows PC
Raced the Morning HISP race today and noticed steering was turned off.
Received an aero PU at first passage of Start/Finish banner that I saved for the final sprint so I didn’t attempt activating PU until at the end.
Being caught up in the sprint I presses the PU button on the Kickr bike and thought that it activated. I wasn’t looking to see if it actually did as I was winning the sprint. It was actually only after passing the finish line I noticed I still had an aero PU. I tried pressing the Kickr bike PU button and nothing happened. So it seems I won the sprint without my Pu. Presses the spacebar on my keyboard and the PU activated.
Exited the race and went into a free ride where steering was on. Got a PU and pressed the PU button on the Kickr bike and it activated.
So it seems when steering is disabled the action buttons on the kickr bike are also disabled.
I did not have any issues in the race with being pushed to the right. This only seems to happen with steering on.
@DavidP I know that you guys are working on it, so this was written to try and help you troubleshoot.
BR
Marcel
2 Likes
Same issue today
Can’t use PU
Can’t U turn
Steering locked enable, so can’t turn and keeped right side in Stage 3 crit club.
Gradient simulation worked
Using KickrBike V2 WiFi connect, last firmware update
Zwift on AppleTV, last update
Had this issue back when i had kickr18 and one time with my kickrbike
Just unplug and replug kickr when you are in the pen
A post was merged into an existing topic: No steering After Coffee Break (Kickr Bike)
Kickr bike v1/Apple TV
TTT this morning - steering showed ON but buttons inactive and I could NOT steer.
Avatar was often pushed to the right out of the draft with “close the gap” message (I DID steer in TTT last week with a different set of challenges)
Hood buttons for PU and Uturns now inactive
Steering buttons inactive even in free ride despite display bar showing steering ON