Hi @Paul_Ecobichon and @Chris_Parker
Thanks for flagging this up to us. I’m splitting your comments into a fresh thread FYI.
Common threads for you two are the gen 1 Kickr 2016 and Apple TV.
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Regarding the ATV question: are you using the Zwift Companion app to bridge your trainer’s Bluetooth signal to Zwift, and if so - are you running Companion on iOS or Android? There is a current known issue with Android version of Companion being used to bridge the BLE signal.
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Regarding the KICKR `16: according to Wahoo’s support site, the most recent firmware is v3.4.62 issued October 2017. I know that’s a long time ago, but would you use Wahoo’s app to see that’s the version you’re on? This is one of our troubleshooting steps that we want to check off the list.
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Please go to the App Store from your AppleTV to confirm that you’re on the latest Zwift game version. As with the KICKR firmware - need to verify versions.
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While you’re at it - please verify that your Apple TV is on the latest version of tVOS. Again - let’s be thorough and eliminate the easy things.
Thanks.
If any other KICKR 2016 owners are having this issue, please weigh in on this thread. Please also tell us:
- What OS are you using to run the Zwift game app?
- Are you using the Compaion app as a Bluetooth bridge to pair your trainer to Zwift?
- If so - is Companion app running on iOS or Android?