Hello, I installed a new justo 2 with cog today. Unfortunately, virtual shifting isn’t working. I get the error message “The trainer doesn’t support virtual shifting. The latest firmware (no. 36) is installed.” I’m at a loss. Does anyone have any idea what could be causing this?
Similar report with an Elite Avanti over here
First I would make sure you are not using ANT+ (remove the adapter if you are using it) and try re-installing the app according to these instructions. Re-Installing Zwift
tried everything but unfortunately without success
Is your trainer connected via Wifi or Bluetooth? If via Wifi, try Bluetooth instead.
is only via bluetooth connected
I had a similar problem when I set up my Suito with Click V2. Resetting preferences worked for me.
Unfortunately, nothing worked for me. I reinstalled it on an iPad, a MacBook, and even a new Windows PC. Unfortunately, it doesn’t work for any of them.
Hi @Marco_Bue,
Thank you for posting. I am Nelson from Zwift Support.
Thank you for following the steps suggested by @Stephen_Metcalfe and @Wannie. I would appreciate it if you could do a full reset of the trainer via the Elite Upgrado app, then re-pair everything from scratch in Zwift. Make sure to have the Zwift app running on only one device at a time and to have your trainer listed under “Resistance” and the Zwift Click paired under “Controls”.
Do not hesitate to contact us at Zwift Support if you need further assistance, and we will be there for you.
I’ve now manually reinstalled the firmware via upgrado (emailed to me by Elite). Now virtual shifting works.
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Hi Marco,
I’m facing the same issue as you!
Could you tell me which firmware version you manually installed most recently ?
Did Elite provide you with a .hex file or a .json file ?
I have contacted them, but it has been difficult to get useful information…
Thanks in advance!
Hello Mike,
It was a json-file. Update 3.15
Hello Mike,
I just ran into the same issue and completed a first ride without shifting 
. However, good news in my case. Got it to work.
In the end what made it work for me was to disable Wi-fi and re-start the Elite Justo 2.
Before that I did the usual stuff:
1/ upgrade the Justo 2 to version 36 over Wi-Fi with the upgrado app
2/ upgrade the Zwift controllers through the Zwift companion app
I kept getting the pop-up that virtual shifting was not supported by the smart trainer.
Solution for me: Disable Wi-Fi (forget Wi-fi in the myEtraining app). After that re-powered the Justo and tried a Zwift ride. Success!
Of course with that you disable the automatic updates. So, it does not look like a good permament fix.
Hope it works for you.
Cheers,
Diederik