Virtual shifting not working on Elite Justo over wifi

Bugs and Support
1

Hi everyone,

I’m hoping someone in the community can help clarify or troubleshoot an issue I’m seeing with my Elite Justo when using Zwift virtual shifting with Zwift Click.

Setup

  • Trainer: Elite Justo 1 (& Elite Gateway)

  • Virtual shifting: Zwift Click v2 (& Cog)

  • Platform: Apple TV app

  • Connection methods tested between Zwift app and Justo trainer:

    • Bluetooth

    • Wi‑Fi with Elite Gateway (network dongle since Justo 1 does not have wifi built in)

Issue Description

Virtual shifting with Zwift Click and Cog only works correctly when the Justo is connected to Zwift via Bluetooth.

When I connect the Justo to Zwift over Wi‑Fi, the trainer pairs and works normally for power, ERG, and resistance, but virtual shifting does not function when ERG mode turned off. Zwift Click inputs are recognized, and can be used to navigate the zwift app, but virtual gearing does not work. Zwift app tells me my trainer does not support Virtual shifting. (Then why does it work over bluetooth???)

Thank you for any assistance.

2

Elite does not yet support virtual shifting when paired via WiFi. Bluetooth is the only option right now. They would have to ship another firmware update to make WiFi pairing possible. If you are trying to minimize the number of Bluetooth connections to Apple TV, the trainer does support HRM bridging.

3

Hi @Jim_Oestman, welcome to the Forums! I’m Francisco from Zwift Support.

What you’re seeing is expected behavior at the moment. Elite trainers like the Justo can connect to Zwift over Wi‑Fi for power, ERG, and resistance control, but Virtual Shifting isn’t supported over Wi‑Fi. That’s why you’re able to shift virtually when paired via Bluetooth, but not when paired through the Elite Gateway.

We’ve documented this issue here: Can’t Access Virtual Shifting Known Issue.

To use Virtual Shifting with your Elite trainer, please connect via Bluetooth Low Energy (BLE) directly to Zwift, or use the Zwift Companion app as a bridge.

Thanks for flagging this.

Ride On.