For the folks who have not received this offer and have been above Level 85 for a long time: have you traveled out of country recently, do you use a VPN while Zwifting, or do you Zwift on a work-issued laptop that’s connected to a corporate IT network?
We are determining if you’re in the UK / EU / US very broadly by recent IP addresses your computer used to log in to Zwift. If any of the three scenarios apply to you - please continue to Zwift without the VPN or corporate proxy running from your home location.
As I noted upstream - also be sure you’ve opted in to Marketing emails from Zwift, and allow 2 weeks until another batch of offer emails is sent.
Not to sound like a broken record on this but when will this offer be available in Australia?? If not, what commensurate offer will The Australian / Rest of the world zwifters get ?? . You allow us to subscribe but ever since you launched the Play Controllers you have never given us a timeline for when it will be available? So we have to ride / race without steering with still no ETA on when a product will be available!
On my side I travel everyday between France and Switzerland. Only Zwifting in France, but connecting sometimes to https://my.zwift.com/ also from Switzerland.
I have discovered why the steering is sometimes unresponsive - despite the length of the orange steering buttons, they simply do not work when pressed at the top of the button. It’s necessary to press rather more towards the centre of the button in order for the press to register.
Unfortunately, the fitment of the controllers to my bike forces the controllers to be tilted downwards and it is a bit of a stretch to reach the middle of the button. Now I know the problem and the solution it is something I can address, but IMHO the design is poor. If you press the button it should work. There is no earthly point having parts of the button that are unresponsive.
Probably someone that uses CAD could make some adapters.I have thought of making adapters so that plays sit closer just in front of the brake levers and so virtual shifting and steering buttons are in a better place.Also i have thought that probably they are working on Zwift Plays 2.0 if they are giving free 1.0
I will volunteer to be a Zwift Play mule, if a group wanted to collectively purchase a suitcase or two full of Plays and ship them to me and pay for round-trip airfare to Aus.
UPDATE March 13
We are sending catch-up emails to Zwifters at level 85+, opted in to receive marketing emails within the past two weeks, and are in the EU / UK / US regions served by the Zwift Shop. Please allow ~48 hours for these emails to arrive in your inbox (maybe spam filter).
Moving forward - once you reach Level 85 (+ opted in + in those regions), you should expect to see an email within 48 hours for as long as this promotion is valid.
This is Monica from the Zwift team. Thank you for informing us that you have received your controllers. I have checked your account and can confirm that it is correct. I would like to share our “Using Your Zwift Play” article with you, as it may help address any questions you might have.
It was a pleasure to assist you! Remember that if you have any other further questions about this or any other concerns, please don’t hesitate to reach back out to us.
